Technical Account Manager

May 15

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

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UiPath

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UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

Robotic Process Automation • SAP Automation • Artificial Intelligence • RPA • Automation

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• The people at UiPath believe in the transformative power of automation to change how the world works. • We’re committed to creating category-leading enterprise software that unleashes that power. • Our Public Sector Customer Success team executes a wide variety of customer technical enablement efforts, ensuring they utilize the UiPath platform successfully. • The Technical Account Manager is entrusted with some of UiPath’s largest and most strategic customers. • On the Public Sector team you will primarily work with customers of all sizes and maturities across the civilian departments of the US Federal Government. • Take ownership of your customers' technical success with the UiPath platform. • Be a core member of the UiPath account team for each of your customers • Proactively engage and influence your customers, providing embedded technical advisory. • Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting. • Educate and enable your customers' technical stakeholders on UiPath platform best practices. • Conduct design and code reviews for select automations to reinforce and verify those best practices. • Collaborate with UiPath Product Support and other subject matter experts to manage escalated support incidents. • Identify and address potential risks early, creating risk mitigation plans.

🎯 Requirements

• A minimum of 7 years' professional experience in technical customer-facing roles • Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples • Previous experience with UiPath or other relevant vendor products is highly desired • Previous experience with cutting-edge AI technologies is highly desired, such as Large Language Models (LLMs), Computer Vision, Intelligent Document Processing, etc. • SaaS and Cloud technical background with hands-on experience in digital technologies • Prior experience in technical support or technical consulting is a plus • Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security • Strong analytical and problem-solving skills • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption • Diplomacy, tact, and poise under pressure when working with customers and partners • Excellent verbal and written communication skills - English fluency is required • Computer Science degree (or equivalent) • Willingness to travel up to 25%

🏖️ Benefits

• We value a range of diverse backgrounds, experiences and ideas. • We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons. • Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights.