UJET
Enabling the development of electric vehicles of the future. From #materialscience to ultimate #emobility products.
Electric two-wheelers • Electric bikes • Urban mobility • City-smart electric scooter • Electric vehicles
51 - 200
Customer Support Engineer
May 11
UJET
Enabling the development of electric vehicles of the future. From #materialscience to ultimate #emobility products.
Electric two-wheelers • Electric bikes • Urban mobility • City-smart electric scooter • Electric vehicles
51 - 200
Description
• support for customer issues: triaging and investigating bug reports, communicating directly with customers, and managing escalations to other teams • developing tools, automation, and monitoring based on observations of customer support trends • supporting essential internal tooling used by our Customer Support teams to solve customer problems, and looking for more opportunities to empower our Customer Success teams • developing a strong understanding of our products and services • regular on-call rotations, where you will help troubleshoot and manage communication during emergencies
Requirements
• two years of experience in technical support or software engineering preferred • ability to manage multiple tasks and priorities in a ticket tracking system • strong customer service and collaboration skills • strong written and verbal communication skills, and knowledge of when to utilize one over the other • formal education in computer science not required • preferred to have telecommunications/ call center experience
Benefits
• competitive compensation and benefits package • work/life balance • unlimited vacation • stock options • monthly game nights
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