Umpqua Health is the parent company of Umpqua Health Alliance, one of 16 Oregon coordinated care organizations serving the Oregon Health Plan. The Roseburg-based company and its subsidiaries are focused on expanding access, improving care, and reducing unnecessary costs across the clinical space for more than 40,000 Douglas County residents on the Oregon Health Plan and close to 10,000 more individuals with Medicare, private insurance or Exchange coverage.

Umpqua Health

Full-stack Engineer

Develop software solutions for healthcare data management at Umpqua Health.

• Design, develop, and maintain software applications and services for healthcare data management and reporting systems.
• Collaborate with the Data Solutions team to ensure software applications are optimized for performance, scalability, and reliability.
• Integrate software solutions with healthcare databases and systems, ensuring compliance with regulatory standards (HIPAA, HL7, FHIR).
• Conduct software performance analysis, identify bottlenecks, and provide innovative solutions for system improvements.
• Participate in the full software development life cycle, including requirements gathering, architecture design, coding, testing, and deployment.
• Lead code reviews and mentor junior developers, promoting best practices and continuous improvement.
• Stay updated on industry trends and emerging technologies, particularly those related to healthcare software systems and data solutions.
• Ensure that software solutions adhere to healthcare privacy and security regulations.
• Troubleshoot and resolve software defects, providing technical support as needed.
• Collaborate with cross-functional teams to translate business needs into technical requirements.
• Perform other duties as assigned by management to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.

Senior Software Developer

Customer Support

Customer Care Representative for healthcare support at Umpqua Health.

• Assist members via various channels (in-person, phone, written) with inquiries about benefits, eligibility, and claims.
• Initiate outbound calls for welcome and retention, providing proactive service.
• Research and resolve member issues related to health plan eligibility and benefits with accuracy and empathy.
• Work closely with internal teams, providers, and regulatory bodies to ensure seamless service delivery.
• Maintain detailed records in our Call Tracking system and uphold confidentiality per HIPAA guidelines.
• Propose and implement process enhancements to elevate service quality and efficiency.
• Advocate for members by understanding their needs and concerns, and escalating issues appropriately to ensure prompt resolution and member satisfaction.
• Guide members through complex healthcare systems, explaining coverage details, and assisting with navigating healthcare resources and options.
• Demonstrate cultural sensitivity and understanding in interactions with members from diverse backgrounds, ensuring equitable service delivery and support.
• Perform other duties and support deliverables as assigned by the organization to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.

Customer Care Representative

Executive Assistant

Provide executive support to the Chief People Officer at Umpqua Health.

• Support for the Chief People Officer (CPO):
• Anticipate the needs of the CPO and provide high-level  administrative support, including preparing correspondence, agendas, presentations, and other documentation.
• Proactively manage the CPO’s calendar using advanced Outlook scheduling skills to ensure optimal time management, including coordinating complex meeting schedules and travel arrangements.
• Serve as the primary point of contact for the CPO, handling communications internally and externally with professionalism and confidentiality.
• Prepare and organize materials for meetings, including agendas, presentations, and reports, ensuring all documents are accurate and available in a timely manner.
• Draft, proofread, and manage communication on behalf of the CPO, including emails, memos, and other correspondence.
• Coordinate and support events, workshops, and training sessions, handling logistics such as venue booking, catering, and technology setup to ensure seamless execution.
• Maintain and organize electronic files, ensuring the secure and efficient storage of all documents, correspondence, and materials related to the CPO’s office.
• Oversee multiple projects as directed by the CPO, including tracking progress, coordinating with team members, and ensuring timely completion of deliverables.
• Conduct research and respond to inquiries from internal and external stakeholders, redirecting as necessary to appropriate departments.
• Manage and maintain conference room calendars, ensuring rooms are prepared and supplies are stocked.
• Process timecards and PTO requests for direct reports, as directed by the CPO.
• Provide backup support to other Executive Assistants and administrative staff as needed.
• Committee Management:
• Manage and coordinate the activities of various internal committees, including scheduling meetings, preparing agendas, taking minutes, and ensuring timely distribution of all relevant materials.
• Maintain comprehensive electronic records of committee interactions, including meeting minutes, agendas, and action items, for historical reference and easy access.
• Track and follow up on committee action items and deliverables, ensuring that tasks are completed on time and to standard.
• Develop and maintain a master committee calendar, ensuring awareness of all meeting dates, deadlines, and key events.
• Work closely with committee chairs and members to facilitate communication, address concerns, and support the effective operation of each committee.
• Assist in drafting and revising committee-related documentation, including charters, bylaws, policies, and operating procedures.
• Coordinate logistics for committee meetings and events, including venue arrangements, catering, and technological needs.
• Ensure that committee stipends and related expenses are processed accurately and in a timely manner.
• Identify and implement improvements to committee management processes, enhancing efficiency and effectiveness.
• Perform other duties and support deliverables as assigned by the organization to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.

Accountant

Support financial operations and maintain accurate records for a community-driven healthcare organization.

• Maintain and reconcile general ledger accounts, ensuring each entry is accurate and compliant with established accounting standards, while regularly identifying and correcting any discrepancies.
• Prepare and process detailed journal entries, accruals, and adjustments to ensure smooth month-end and year-end closing activities, supporting the overall accuracy of financial reporting.
• Generate and analyze comprehensive financial reports using BizInsight, providing key insights that support strategic decision-making across the organization.
• Manage the full accounts payable and receivable cycle, including processing invoices, reconciling payments, and maintaining effective communication with vendors to resolve any issues promptly.
• Assist in the detailed preparation of financial statements, budgets, and forecasts, ensuring all reports are accurate, complete, and submitted within established timelines.
• Conduct thorough account reconciliations, identifying and resolving discrepancies to maintain the integrity and reliability of the organization’s financial data.
• Utilize Sage accounting software daily to manage and maintain accurate financial records, ensuring all transactions are correctly recorded and easily accessible for reporting purposes.
• Support internal and external audits by meticulously providing all necessary documentation and clear explanations for financial transactions, ensuring compliance and transparency.
• Collaborate closely with cross-functional teams to streamline and optimize financial processes, ensuring accuracy, efficiency, and alignment with overall organizational goals.
• Identify opportunities for continuous improvement within accounting processes, implementing best practices to enhance the efficiency and effectiveness of the finance function.
• Perform other duties and support deliverables as assigned by the organization to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.

Remote Jobs at Umpqua Health

Umpqua Health

Senior Software Developer

Umpqua Health

Customer Care Representative

Umpqua Health

Executive Assistant

Umpqua Health

Staff Accountant

Umpqua Health