Commissions Analyst

17 hours ago

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UserTesting

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SaaS • Enterprise • B2B

UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.

501 - 1000 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 Grant on 2020-11

📋 Description

• Accurately calculate and process monthly and quarterly commissions aligned with compensation plans • Validate quota attainment, bookings, renewals, and upsell metrics using Salesforce and internal reporting • Assist with Spiff commission system administration—data uploads, logic testing, and formula configuration • Reconcile data across Salesforce, Spiff, NetSuite, and financial models to ensure reporting accuracy • Collaborate on documentation for adjustments, disputes, and exceptions, and support audit readiness • Help translate compensation plan changes into system logic and payout structures • Respond to commission inquiries from Sales, Customer Success, and Revenue Operations teams • Partner with RevOps and Finance to drive data integrity and improve compensation processes

🎯 Requirements

• 4–5 years of direct commission processing or sales compensation experience in Finance, RevOps, or Sales Ops • Proficiency in Excel/Google Sheets, including pivot tables, logic functions, and lookup modeling • Strong analytical skills with high attention to detail and the ability to communicate complex concepts clearly • Experience working with Salesforce data and understanding CRM object relationships • Collaborative, systems-focused, and dependable—committed to meeting deadlines and driving improvements • Preferred: Hands-on experience with Spiff (admin, setup, or implementation support) • Familiarity with SaaS compensation models (ARR, renewals, upsells) and NetSuite reporting • Experience supporting sales compensation plan rollouts

🏖️ Benefits

• Accommodations for inclusive experiences in the interview process • Equal Opportunity Employer • Women, minorities, individuals with disabilities and protected veterans are encouraged to apply