Customer Engagement, Adoption Specialist

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Varicent

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SaaS • Artificial Intelligence • Finance

Varicent is a leading provider of sales performance management and incentive compensation solutions. The company empowers organizations to drive revenue growth through optimized sales plans, incentive strategies, and data insights. By leveraging artificial intelligence, Varicent enhances decision-making and offers integrated solutions tailored for industries such as financial services, telecommunications, and media. Their platform supports dynamic sales planning, system integrations, and provides essential resources to manage sales performance effectively. Varicent is committed to protecting customer data and fostering growth with a strong focus on technology and strategy.

501 - 1000 employees

☁️ SaaS

🤖 Artificial Intelligence

💸 Finance

📋 Description

• AI onboarding support: Deliver clear, practical onboarding sessions that help customers understand the core AI features and begin using them in their daily work. • Product knowledge: Maintain a solid, working understanding of our AI products, including key features, common limitations, and typical customer use cases. • Customer follow-ups: Check in with customers after onboarding to answer questions, help with basic workflow setup, and confirm they are getting initial value from the AI tools. • Educational content creation: Produce straightforward user-facing materials such as short guides, tutorials and examples that help customers understand how to use AI features effectively. • Usage support: Monitor usage indicators and reach out to customers showing early signs of low engagement to offer help or clarify how to use specific capabilities. • Customer feedback collection: Capture recurring questions, issues, and enhancement requests from customers and share them with the Product team in a clear, organized way. • Relationship building: Build positive working relationships with customer contacts by being responsive, reliable, and helpful in guiding them through routine AI usage. • Internal enablement assistance: Support internal teams by explaining new features and sharing practical examples of how customers are using the AI tools. • Feature testing participation: Help test new AI features by trying them in typical customer scenarios and sharing observations and basic feedback. • Customer event participation: Assist with workshops, webinars, or training sessions as a knowledgeable contributor representing the AI product area.

🎯 Requirements

• 4+ years in customer-facing roles such as Customer Success, Product Support, Training, Implementation, or similar. • 2+ years working with SaaS products, preferably onboarding, enablement, or user adoption functions. • 1+ year working directly with AI-enabled tools or software platforms (e.g., using AI features, configuring workflows, or helping customers understand AI-assisted capabilities).

🏖️ Benefits

• Health insurance • Remote work options