Solutions Engineering Manager

July 25

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Vasion

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Vasion enables organizations to digitize content and automate workflows to drive compliance, scalability, and accountability$1. .$1

Enterprise Document Management • Regulatory Compliance • Workflow and process automation • Imaging • MaxxDocs

201 - 500

Description

• Lead, coach, and develop a highly effective and productive Solutions Engineering team while exemplifying the core values of the company • Own all team hiring and training needs and provide exceptional onboarding experience for new team members • Provide effective leadership and guidance to the Solutions Engineering team, setting expectations, conducting performance evaluations, and fostering a high-performance culture • Drive process improvements and regularly seek out team member feedback • Achieve or exceed both challenging personal and team goals and daily activity targets • Translates customer requirements into technical specifications and requirements • Give technical product expertise and recommendations to customers and partners while developing the role as a trusted technical advisor • Collaborate cross-functionally with other Solutions Engineering teams, Sales, Systems Integration, Engineering, Support, Product Management, and Customer Success to align strategies and goals and effectively complete projects • Gather business requirements and establish technical specifications for the client's customized solution • Manage complex and large-scope client projects that require more in-depth solutions • Coordinate internal resources and third parties/vendors for the flawless execution of projects • Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation • Develop comprehensive project plans to be shared with clients as well as other staff members • Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes • Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to the project work plan

Requirements

• Ability to work effectively in a fast-paced environment and manage multiple priorities • Experience working in an Agile development environment • Excellent communication and interpersonal skills • Experience with ECM or other document management systems is a plus • Highly detail oriented ensuring key information does not slip through the cracks or derail a project • Executes prompt, concise, and friendly communications providing high-quality service and leadership to align with customer goals and requests • Exemplifies top-quality customer service • Highly organized with the ability to manage multiple projects • Able to work in a team-based environment on large-scale deals • Demonstrated ability to work independently to develop client relationships • Performs risk management to minimize project risks • Proven experience interfacing with professional-level management

Benefits

• Flexible work environment • Discretionary Vacation bonus • Flexible paid time off • Paid parental leave • Competitive pay • A full suite of traditional benefits • Training/Advancement opportunities • 401k with company-match • Mental Health Wellness Support • Financial wellness education • Company-contributed HSA • Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc. • Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch