Senior Customer Success Engineer

May 10

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Vercel

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The platform for frontend developers. Creators and maintainers of Next.js.

Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500

💰 $150M Series D on 2021-11

Description

• Reporting to the Senior Manager, Customer Success Engineering, the Senior Customer Success Engineer’s responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform • To be successful in this role, you must be an excellent communicator who's able to earn our customers' trust and understand technical problems quickly • You will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience

Requirements

• You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing and DNS • You enjoy engineering solutions to resolve root causes of recurring problems • You are experienced with incident management and procedural communication • You possess exceptional communication skills • You have an inquisitive mind and lead by example • You are comfortable working with a fully remote, globally distributed team • You have a passion to deliver a customer experience second to none • Availability to work within a weekend on-call rota • 3+ years experience in a highly technical support role

Benefits

• Great compensation package and stock options • Inclusive Healthcare Package • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays • Remote Friendly - Work with teammates from different time zones across the globe • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed