Strategic Account Manager

🔥 11 minutes ago

🌵 Arizona, Colorado, +15 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Verisys

WebsiteLinkedInAll Job Openings

201 - 500 employees

Verisys is the leading provider of the most comprehensive health care data (FACIS), coupled with deep health care industry experience to provide the data through agile technology used to screen, verify, monitor for credentialing, enrolling, and hiring the individuals and entities in the health care sector.

📋 Description

• Executes strategic quarterly or annual business reviews for our Top 50 clients • Leads the end-to-end renewal process for existing clients, initiating engagement with SalesOps and Leadership at least 6 months prior to contract expiration • Leverages regular client meetings to identify upsell opportunities and new service needs based on competitor activity and industry trends. Engages Sales to execute and close upsell deals • Conducts comprehensive formal contract reviews to document terms, requirements and fees. Facilitates audits to ensure we’re billing correctly and applying annual escalators, minimums, annual fees, pass-through fees, etc. Validates adherence to SLAs and service requirements and provides strategic recommendations for adjustments during the upcoming renewal period. • Acts as the escalation point for tickets managed by Solution Services (Tier 1), ensuring a seamless transition from day-to-day requests to strategic resolution. Works with cross-functional teams to drive resolution and gather RCA and preventative action. • Manages and prioritizes client enhancement requests • Proactively requests and manages client volume forecasts on a monthly basis to support internal operations and staff planning. • Identifies areas for product improvement for assigned customers/market and routes through the appropriate product feedback channels • Ensures adherence to contractual SLAs and takes proactive action for at-risk SLAs • Responds to client inquiries and provides updates within established timelines • Completes monthly client health reporting and takes proactive action to improve at-risk client health • Acts as a SME (subject matter expert) for assigned clients and markets by maintaining an understanding of client use cases, regulatory shifts and industry trends • Collaborates with Sales and Implementations to create seamless transitions, consistent expectations and exceptional client experience at all points of the customer relationship • Provides back up support for team members on PTO • Trains new team members and cross-train existing team members, as needed • Creates and updates complex process documentation • Leads or participates in special ad-hoc projects

🎯 Requirements

• 5+ years account management experience • Experience managing clients at both the business owner and executive levels • Experience supporting contracting processes (renewals, addendums, amendments) • Experience developing and delivering strategic presentations to executive-level stakeholders • Advanced knowledge of Google Workspace and/or Microsoft Office Suite • CRM experience (Hubspot, Salesforce, etc) • Ticketing experience (Jira, Azure, etc) • Bachelor’s Degree or equivalent experience

🏖️ Benefits

• Health insurance • Professional development opportunities • Paid time off