Customer Support Manager

July 29

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Vetcove

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Every Supplier. One Website.

Supply Chain • Animal Health • Veterinary • eCommerce • Inventory

11 - 50

Description

• Join a growing team to support the CX organization and optimize customer support processes. • Lead a team of offshore contract support associates in onboarding and training. • Ensure excellent user experience on the platform through various support channels.

Requirements

• 3+ years of experience in customer experience • 1+ years of experience managing offshore teams • 1+ years of experience in a management role • Knowledge of intercom or similar ticketing systems • You have worked within multichannel support operations (chat, email, phone) • Excellent written and verbal communication skills • Patience and compassion when handling difficult situations • Ability to adapt quickly and manage many concurrent responsibilities • A strong desire to learn and help our customers succeed • A positive attitude and one-for-all team mentality and excellent collaboration skills • Tech/start-up work experience is a plus but not required

Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events