Customer Service Representative - German-speaking

May 26

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Via

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We started with helping businesses get found, get chosen and get engagement online through our suite of software tools. Then, we expanded into a conversational commerce platform that helps businesses build relationships with customers on the devices and networks they use most often.

Megento

51 - 200 employees

📋 Description

• Via is using technology to transform transportation around the world. • As we continue to expand in Europe, we are looking for a Customer Service Representative. • You will work with our Operations team to build and operate our outstanding on-demand services. • You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. • You will be part of an emerging team and experience the dynamics of the mobility industry first-hand. • You will ensure the smooth daily operation of our services by providing telephone and email support. • You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays. • You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns. • You will care for customer satisfaction and making sure that issues are resolved. • You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.

🎯 Requirements

• You speak fluent German (C2 or native) and English (C1 or C2) • You are a good communicator and able to always find the right tone in different contexts • You enjoy providing advice and support over the phone • You remain calm even in stressful situations and are able to develop creative solutions in real time • Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service • You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint • You are technology-savvy and enjoy working with modern IT tools.

🏖️ Benefits

• 100% work from home, as long as you’re based in England • State of the art hardware for you to perform your work worry free • The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most • £14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work • 28 days of vacation days inclusive of public holidays