Support Operations Agent (German-speaking)

March 23, 2023

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Changing the way customers and eCommerce businesses build relationships through mobile marketing tools!

Megento

51 - 200

Description

• Ensure the smooth daily operation of our services by providing telephone and email support • Work shifts that fit into your life and of course receive appropriate shift bonuses for night time work, sundays or public holidays • Make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns • Care for customer satisfaction and making sure that issues are resolved • Have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

Requirements

• Speak fluent German (at least C1 level) and have knowledge of the English language • A good communicator and able to always find the right tone in different contexts • Enjoy providing advice and support over the phone • Remain calm even in stressful situations and are able to develop creative solutions in real time • Passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint • Technology-savvy and enjoy working with modern IT tools.

Benefits

• 100% work from home, as long as you're based in one of these countries: Germany, Netherlands, UK, Belgium • State of the art hardware for you to perform your work worry free • The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most • 30 days of vacation per year