Accounts Receivable – Payment Collections Officer

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Monitor and manage the debtors report across multiple job types daily • Review job statuses and customer notes to determine appropriate follow-up actions • Follow up on outstanding payments from customers via phone and email in a professional manner • Chase outstanding payments at key billing milestones including specific project claim stages • Process credit card payments over the phone and handle inbound accounting enquiries • Identify non-compliant or difficult payment situations and escalate them appropriately • Follow up on expired maintenance agreements and send out renewals to customers • Send regular acceptance invoice reports to internal stakeholders twice weekly • Maintain up-to-date payment status notes and accurate collection records • Cross-check accounts receivable records against accounting software reports • Attend weekly team meetings to discuss outstanding payment issues and strategies • Liaise with internal installation, service, and electrical departments to resolve customer disputes • Assist with ad-hoc accounts receivable administrative tasks and customer communications

🎯 Requirements

• Proven experience in accounts receivable, debt recovery, or payment collections • Excellent verbal English communication skills with high confidence chasing payments via phone • Strong intermediate written English skills for professional email correspondence • Detail-oriented mindset with excellent record-keeping and data verification habits • Comfortable working independently and productively in a remote environment • Nice-to-Have Skills • Previous experience working with Australian-based companies • Familiarity with service-based accounting software systems • Experience handling payment collections for trade, construction, or HVAC industries

🏖️ Benefits

• Permanent remote work arrangement • Australian Company with a fantastic company culture • Day shift (Australian Business Hours) • Annual leave • HMO • Christmas Bonus equivalent to 1 month's wage (pro-rata)