Bilingual Receptionist

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Viva Solutions

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Cybersecurity • Enterprise • B2B

Viva Solutions is a Panama-based IT services firm specializing in cybersecurity and enterprise infrastructure. They provide managed security services (MDR), cloud security posture management (CSPM), patch management, security architecture design for hybrid environments, next-generation firewalls, Secure SD-WAN, Zero Trust access, and high-availability storage and connectivity solutions, along with implementation and ongoing support for cloud environments like Azure. Viva Solutions primarily serves business and institutional clients with B2B managed security, infrastructure, and IT support offerings.

11 - 50 employees

Founded 2007

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

📋 Description

• Answer incoming calls through a VOIP system in both English and Spanish • Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel • Forward calls to the appropriate departments and take accurate messages • Schedule appointments and manage calendars • Draft and send professional emails • Communicate with internal teams using Microsoft Teams and Office 365 • Maintain a high level of professionalism and empathy when speaking with individuals experiencing work-related injuries

🎯 Requirements

• Fluent in English and Spanish (able to read, write, and speak with near-native fluency) • Previous experience in customer service or reception (experience in a legal setting is a plus) • Reliable high-speed internet and a dependable computer setup • Willingness to work on Colombian holidays (U.S. holidays are observed and paid) • Strong sense of responsibility, punctuality, and commitment to quality work • Empathy, professionalism, and a growth-oriented mindset • Willingness to undergo background checks and additional screenings

🏖️ Benefits

• Monday to Friday schedule • 100% remote position • Paid time off in your first year • Internet and electricity allowance (150,000 COP/month)