IT Support Technician

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GOL Linhas Aéreas

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2001

🚗 Transport

👥 B2C

Transport • B2C

GOL Linhas Aéreas is a Brazilian commercial airline that operates domestic and international passenger flights and related travel services. It offers a loyalty program (Smiles), a range of ancillary options (premium seating, baggage, in-flight service, lounges, pet travel), digital booking and mobile app features, corporate travel solutions (VoeBiz) and cargo/logistics services (GOLLOG). The company is headquartered in Rio de Janeiro and provides customer support, partnerships for hotels and car rentals, and payment options including a branded credit card.

📋 Description

• Handling first-level tickets (Service Desk), performing analysis, logging, categorization, and routing of requests. • Supporting software, corporate systems, email, and productivity tools. • Creating, modifying, blocking, and removing user access in accordance with information security policies. • Managing permissions and access profiles for corporate systems. • Assisting with onboarding, internal transfers, and offboarding processes for employees. • Monitoring and ensuring compliance with service level agreements (SLAs). • Liaising with infrastructure, systems, information security teams, and vendors.

🎯 Requirements

• Experience with Service Desk, Help Desk, or Technical Support. • Knowledge of Active Directory, Microsoft 365, identity and access management (IAM), and ticketing systems. • Strong communication skills, organized, and customer-focused (internal customers). • Technical vocational degree in IT or currently pursuing a Bachelor's degree in IT or a related field.

🏖️ Benefits

• Health insurance; • Dental plan; • Group life insurance; • Pharmacy assistance; • Meal allowance; • Food allowance; • Transportation allowance; • Profit-sharing (PLR); • Gympass or Totalpass; • Partner benefits club with hundreds of partner companies; • Birthday day off.