Principal Architect

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Define and evolve architecture strategy, reference models, and target states across the CPaaS platform • Shape technology direction through standardisation, simplification, and platform investments • Co-ordinate cross-domain architectural initiatives (resilience, security, compliance, observability, developer experience) • Champion architecture practices and governance (ADRs, Well-Architected practices) • Partner with engineering and product leaders to translate business needs into scalable solutions • Provide hands-on support in solving complex architectural challenges • Communicate architectural vision and decisions to both technical and business stakeholders • Mentor engineers and architects while contributing to internal communities and best practices • Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working

🎯 Requirements

• Demonstrable skills and experience in a senior architecture role with scope across multiple teams, products, or shared platforms • Demonstrable experience of leveraging architectural practice to steer and deliver measurable business value and reduce unnecessary costs. • Deep expertise in cloud-native and distributed systems architectures, ideally on AWS • Strong experience with SaaS, API-based, and developer-facing platforms — CPaaS or communications domain experience is a plus • Proficiency across modern technologies and practices: microservices, Kubernetes, event-driven architectures (Kafka), CI/CD, DevSecOps, and Infrastructure as Code • Proven ability to apply structured architectural techniques — capability mapping, ADRs, C4 diagrams, in practical, proportionate ways • Strong communication and influencing skills, with the ability to align stakeholders and drive decisions without formal authority • Experience balancing architectural consistency with team autonomy in fast-moving, agile engineering organisations

🏖️ Benefits

• Medical Insurance • Glasses Reimbursement • Life Insurance – Allianz Family • Kafeteria – My Benefit • Ericsson Care Line • Discretionary Time Off (DTO) • Volunteer Time Off (VTO) • Additional benefits and perks will be discussed during the interview process