Lead Customer Success Manager

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🕒 June 1

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VOUND

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

VOUND is an AI-powered SaaS platform that helps architectural and construction firms and procurement teams discover, analyze and win public tenders more efficiently. It crawls 120+ procurement portals, uses machine learning to extract requirements, match references, prefill forms and validate compliance, reducing manual research and increasing win rates. The product is GDPR- and EU AI Act–aware and targeted at B2B customers in Germany.

📋 Description

• You work closely with Product and Engineering and translate raw customer feedback into clear inputs for what we should build next • You monitor usage via our internal AI agent, detect issues early, and proactively reach out to customers before they need to report problems • You turn satisfied customers into our growth engine — through case studies and referrals • You help shape what Customer Success looks like as we scale: playbooks, processes, hiring • You identify expansion potential — adjacent use cases, departments, and workflows where we are not yet active

🎯 Requirements

• Excellent communication skills and a genuine growth mindset

🏖️ Benefits

• Competitive compensation compared to other Customer Success roles • Lunch and office catering provided, including an on-site barista • Flexible wellness, commuting, and professional development budgets — no approval hurdles • Real career progression: the path to Head of CX is open to you. Whether you aim to grow with us long-term or not, you’ll gain experience here that’s hard to find elsewhere in one of Berlin’s fastest‑growing startups