Principal Software Engineer – Integrations

8 hours ago

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Voyc

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Award-winning AI Conversation Intelligence & Compliance Monitoring Software. Voyc enables companies to monitor 100% of contact centre interactions, helping to improve operational efficiencies, identify complaints, recognise vulnerable customers, and deliver an exceptional customer experience.

11 - 50 employees

💰 Seed Round on 2022-03

📋 Description

• Architect, design, and maintain scalable integrations between our platform and third-party calling and CRM systems. • Co-own end-to-end integration delivery with our Integrations Product Owner from discovery and technical design through build, testing, rollout, and ongoing improvement. • Maintain and enhance existing integrations while delivering new integrations aligned to product and business priorities. • Lead the migration of the current NodeJS integrations codebase to Python, defining the technical approach, sequencing, and quality standards. • Ensure the migration delivers functional parity, improved maintainability, and minimal disruption to customers and internal teams. • Own continuous monitoring of integration health and performance, partnering with SRE on alerting, logging, observability, and proactive issue detection. • Drive root-cause analysis and systematic prevention of recurring integration incidents. • Champion best practices for integration reliability including error handling, retries, versioning, testing, and resilience patterns. • Provide technical mentorship to engineers across the team, especially in integration patterns, API design, and operational robustness. • Lead code and design reviews, contribute to architecture decisions, and set shared standards for quality and maintainability. • Collaborate with Product, Operations, and Engineering stakeholders to translate evolving needs into durable technical solutions.

🎯 Requirements

• 8+ years of software engineering experience, with significant ownership of complex systems and technical leadership within teams. • Deep proficiency in Python, with proven delivery of production-grade integrations. • Strong experience designing and operating system integrations using APIs, including authentication, versioning, retries, and robust error handling. • Demonstrated ability to monitor, troubleshoot, and optimise integration performance in real-world environments. • Experience working in an agile, fast-paced SaaS or startup context, showing adaptability and pragmatic decision making. • Proven capability to design or contribute to highly available, horizontally scaling systems. • Comfortable leading technical migrations or major refactors end to end. • **Competencies & Skills** • Technical leadership with a track record of setting direction and raising engineering standards. • Strong system design and integration architecture skills with a focus on scalability, security, and maintainability. • Excellent problem-solving and analytical thinking, especially in diagnosing integration and reliability issues. • Operational excellence mindset, prioritising automation, observability, and resilient design. • High-quality engineering practices including clean code, thoughtful documentation, and thorough testing. • Strong collaboration and influence across cross-functional teams. • Mentorship and coaching ability that enables others to grow while improving team output.

🏖️ Benefits

• Market-related salary. • Equity options after your first year, giving you ownership in Voyc’s success. • A caring, growth-focused team culture where we support your personal and professional goals. • Flexible working hours and a forward-thinking approach to leave policies. • Company-sponsored lunches, travel, and learning opportunities, including an annual offsite to Cape Town. • An inclusive and representative workplace that values diversity. • A flexible, hybrid or remote working model, so you can choose to work from home or our office.