WECHEER
WECHEER is an end-to-end trade management tool designed specifically for Consumer Packaged Goods (CPG) brands. It empowers brands to control and enhance their purchase moments through features such as smart scanning, customer segmentation, gamification, and offline data capturing. By leveraging data-driven insights and innovative engagement strategies, WECHEER helps brands improve their ROI and brand loyalty while optimizing their channel management processes.
Product Design • Marketing solutions • FMCG • Branding • Marketing
Client Success Manager
April 17
WECHEER
WECHEER is an end-to-end trade management tool designed specifically for Consumer Packaged Goods (CPG) brands. It empowers brands to control and enhance their purchase moments through features such as smart scanning, customer segmentation, gamification, and offline data capturing. By leveraging data-driven insights and innovative engagement strategies, WECHEER helps brands improve their ROI and brand loyalty while optimizing their channel management processes.
Product Design • Marketing solutions • FMCG • Branding • Marketing
📋 Description
• Wecheer is seeking a highly capable and structured Client Success Manager to manage key enterprise relationships, oversee successful onboarding and program delivery, and lead a team. • The ideal candidate has prior SaaS experience and a proven track record working with large CPG clients. • Responsibilities include client onboarding & training, account management, retention & growth, team & project leadership, operational excellence, and product feedback & insights. • KPI’s include Net Promoter Score (NPS), Net Revenue Retention, Gross Revenue Retention.
🎯 Requirements
• 6+ years of experience in enterprise project management, preferably in SaaS, serving CPG clients • Ability to manage complex multi-stakeholder relationships • Tech-savvy with a strong understanding of SaaS products • Proven ability to manage multiple accounts and projects with precision • Exceptional English communication skills, written and verbal • Strong analytical and problem-solving abilities • Proactive, client-centric, and committed to delivering outstanding service • Experience working with CPG/FMCG enterprise accounts • Familiarity with CRM, Jira / Confluence, PowerBI • Experience in cross-cultural and remote team environments
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