White Cap
White Cap is a company that supplies construction and industrial tools and equipment. They offer a vast range of products including submersible pumps, mortar mixers, breaker hammers, circular saws, ladders, electric saws, power cutters, tape measures, and tool kits among others. White Cap also provides services such as rebar fabrication, tool repair, and equipment rental, and offers flexible credit and financing options to their customers. The company caters to both individual contractors and businesses, aiming to provide competitive pricing and excellent customer service.
Power Tools • Safety Equipment • Concrete Accessories • Waterproofing Materials • Geosynthetic/Erosion Control Supplies
Inside Sales Manager
April 17
White Cap
White Cap is a company that supplies construction and industrial tools and equipment. They offer a vast range of products including submersible pumps, mortar mixers, breaker hammers, circular saws, ladders, electric saws, power cutters, tape measures, and tool kits among others. White Cap also provides services such as rebar fabrication, tool repair, and equipment rental, and offers flexible credit and financing options to their customers. The company caters to both individual contractors and businesses, aiming to provide competitive pricing and excellent customer service.
Power Tools • Safety Equipment • Concrete Accessories • Waterproofing Materials • Geosynthetic/Erosion Control Supplies
📋 Description
• Responsible for creating a best-in-class order fulfillment and customer service experience for Account Managers and customers. • Leads a team of 10-20+ Inside Sales Specialists and optimizes customer satisfaction, sales strategy execution, team productivity, order entry speed, and order accuracy. • Drives sales strategies by coaching their team on implementation and change management. • Oversees the inside sales process to include reviewing sales orders, quotes, cross sell, pricing overrides, inquiries about product availability, and other sales/service-related questions. • Ensures team has clear objectives and necessary coaching to execute on sales strategies. • Tracks initiative progress to manage performance. • Drives exceptional individual and team performance through 1:1 coaching, team meetings, call shadowing and team training. • Manages staffing model to efficiently process order volume; enter orders with team in extreme demand surges. • Maintains profitability through report analysis, identification of trends, issue resolution and implementing solutions. • Tracks overrides and special-order pricing to drive margin excellence. • Leads problem resolution throughout the Inside Sales process to ensure the highest levels of Account Manager and customer satisfaction. • Leverages sales and productivity metrics to track performance and identify opportunities for improvement. • Manages order status and communicates delays to Account Managers and customers.
🎯 Requirements
• Typically requires BS/BA in a related discipline. • Generally 7+ years of experience in a related field. • May require certification. • Advanced degree may offset less experience in some disciplines. • Bachelor’s degree in Sales, Business Administration or related field preferred. • 3-5 years of Inside Sales or customer care experience in commercial construction supply distribution with strong past performance. • Experience leading and coaching a team to drive performance management and capability building. • Strong communication skills with experience working with cross-functional teams. • Strong analytical skills with proficiency in Oracle, PowerBI and Excel. • Experience with CRM or related software (e.g., SalesForce).
Apply Now