Mental Health Medical Receptionist, Billing Virtual Assistant

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Answer incoming patient phone calls professionally and courteously. • Schedule, reschedule, and confirm patient appointments. • Assist patients with general inquiries and appointment-related concerns. • Handle missed appointment follow-ups and rescheduling efforts. • Verify patient insurance eligibility and benefits. • Distribute and collect required patient forms. • Perform general medical receptionist and administrative duties. • Billing processes and prior authorization. • Collect patient copays and outstanding balances. • Follow up with patients regarding missed appointments.

🎯 Requirements

• Previous healthcare, medical office, or patient-facing experience preferred. • Experience with billing, prior authorizations, or insurance verification preferred. • Experience using EHR/EMR systems required. • Experience with Tebra is strongly preferred. • Mental health practice experience is a plus. • Previous virtual assistant experience preferred. • Must be proficient in speaking and writing English very clearly. • Must have relevant work experience. • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. • Must be available for video meetings with your camera on (when needed). • Technical requirements • - Device: Reliable laptop or desktop computer. • - Internet: High-speed connection (minimum 25 Mbps). • - Audio: Noise-canceling headset. • - Video: Webcam for virtual meetings. • - Workspace: Quiet, professional environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.