Associate - Operations

April 24

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WNS

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WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

Customer Contact Center Outsourcing • Finance & Accounting Outsourcing • Legal Services Outsourcing • Procurement Outsourcing • Research & Analytics

10,000+ employees

Founded 1996

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• To provide support through these channels: inbound calls, chat bots, email. • To provide responses to customers based on the procedures, technical manuals, specifically for their line of products on: “Diabetes Care”. • To identify potential clients once the Associates, send relevant information on their products on Diabetes Care. • Internal interactions: sales force team, marketing, general Services.

🎯 Requirements

• French & English skills: Upper Intermediate knowledge (B2). • Academic Background: University studies level. • Knowledge of Microsoft Office packages: Word, Excel, PowerPoint. • Excellent communication skills are a must. • Knowledge of technical words related with pharmaceutical industry. • CRM knowledge. • Ability to handle phone calls. • Empathetic. • Customer service oriented. • Proactive person. • Must be a team player. • Background experience: Contact center industry (min. of 2 years). • Pharma Industry: at least 1 year working in related areas.