Provider Customer Success Manager, New Mexico

August 29

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Wonderschool

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For every child, there's Wonderschool.

Entrepreneurship and Training and Mentorship

51 - 200

💰 $25M Series B on 2022-01

Description

• Deliver an excellent Provider experience by managing the onboarding process for Providers. • Train and onboard Providers to the Wonderschool platform and suite of products. • Support new Providers in their journey to become opened and licensed. • Help Providers grow their businesses and make more money. • Be super organized; log all interactions and call notes in CRM (Hubspot). • Empower Providers to be self-starters, to proactively find answers to their questions, and to become adept users of Wonderschool’s products. • Work closely with sales, customer support and engineering to report issues and bugs. • Contribute to the positive, high-performing, and winning culture of the provider team.

Requirements

• 3+ years of onboarding, customer service, or account management experience in the technology or education space. • Comfort with high volume/velocity customer interactions. • Exceptional written and verbal communication skills demonstrated through email, video demos, and audio calls. • Prior experience using Hubspot or another CRM solution. • Demonstrated embodiment of Wonderschool values: • Delight Customers: Empathy and patience for our customer base. • Be Scrappy: Quick learning, curiosity, and adaptability in a ever-changing start-up environment. • Be a Driver: Strong problem-solving skills. • Preferred bilingual proficiency: Fluent in Spanish, with strong written and verbal communication skills.

Benefits

• Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependents. • Wifi, Employee Wellness, and co-working space reimbursements offered to all employees. • A flexible PTO plan, paid holidays, and mental wellness days. • Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment. • An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals. • A fully remote, but highly collaborative work environment with a variety of team bonding opportunities.