Technical Support Engineer (Global applications)

May 31

🌎 Anywhere in the World – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer








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WOO Network

Play your part in the crypto evolution!

cryptocurrency • blockchain • investment • 數字貨幣 • 虛擬貨幣

51 - 200

💰 $12M Series A on 2022-01


• Providing timely and accurate feedback to customers (toB and toC) or client service team • Investigating technical issues and producing proper recommendations to handle the issue • Classifying the urgency of issues and escalating them to relevant teams as required • Contributing to education and support for client service teams • Defining the framework of the documentation process for product changes • Bringing the client voice to the internal team • Operating autonomously in a results-driven environment • Using communication and collaboration skills to work with multiple channels • Guiding clients to implement their trading program with the WOO API • Using programming languages (C++, Java, Python, JavaScript, etc.) and RESTful and Websocket protocols • Using monitoring & troubleshooting tools such as Linux Shell Script, SQL, ELK (Kibana), and Grafana.


• Mastery of at least one of the programming languages (C++, Java, Python, JavaScript, etc.) • Familiarity with RESTful and Websocket protocols • Experience in developing trading systems or financial-related products is a plus • Strong communication and collaboration skills • Ability to operate autonomously in a results-driven environment


• Working in a dynamic and innovative industry • Being part of a team of talented and driven individuals • Democratized access to best-in-class liquidity and trading execution at low cost • Valuing integrity, innovation, teamwork, openness, courage and urgency • Encouraging a culture that is flat, inclusive, and empowering

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