French Speaking Customer Service Representative-Night shift

March 25, 2023

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applicant tracking system • hiring software • recruiting software • recruiting • recruitment software

201 - 500

💰 $50M Series C on 2018-11

Description

•Responsible for handling customer support and technical-support related questions of customers and partners •Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer •Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures •Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction •Assist customers or escalate service-related issues to the appropriate department in accordance with the client's processes and procedures •Ensure compliance to customer Data Privacy and Security Policy •Communicate positively with team members, customers, and other partners

Requirements

•Highly customer focused. •Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels. •Excellent organizational skills •Good attention to detail •Excellent problem-solving skills

Benefits

BenefitsTranscosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:• Direct employment contract for an indefinite period• Cafeteria• Training opportunities• Diverse and friendly work atmosphere• Local and global career progression opportunities