Customer Success Manager - Scaled Segment

July 23

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WorkRamp

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Learning is a growth engine. Learn how your team can become unstoppable with WorkRamp’s All-in-One Learning Platform.

Learning Management System • Training Software • Onboarding • Sales Enablement • Learning and Development

51 - 200

💰 $40M Series C on 2022-03

Description

• Own the customer relationship post-deployment for hundreds of customers in our Scaled segment, working with stakeholders from CxOs to individual contributors • Deliver measurable scaled-success engagement tactics and proactive + interventional success playbooks for 1:many customer engagements • Utilize data analytics to identify patterns and trends in customer interactions • Collaborate with Customer Education & Community Manager to build and maintain the Scaled customer journey together • Share the results of successful playbooks and email campaigns with 1:1 CSM team so they may leverage the same content and automations for their own customers, making the broader team more efficient and effective • Be a strategic advisor to customers, helping them achieve their business outcomes • Channel feedback directly to the product team to help shape the product roadmap • Project managing internal, cross-functional customer projects with your WorkRamp teammates • Become an expert in learning and training methodologies and best practices • Have the opportunity to experience a fast-paced startup environment

Requirements

• 3-5 years of experience in Customer Success, including demonstrated experience building 1:many programs for customers in the Scaled/Digital segment • Strong business acumen in Self-Service/Digital/Scaled CS strategies • Past experience owning full-cycle renewals (price quotes, negotiation, and closing) • Experience building automations/workflows/playbooks in Vitally (or similar CS platform) strongly preferred • Exceptional written communication skills • Detail-oriented with a bias towards action. Strong analytical mindset with proficiency in leveraging data-driven insights for strategic decision-making. • Experience in B2B SaaS, preferably in early to mid-stage startups • Comfortable working with CxOs and managing a sales process • Strong coaching skills, technical aptitude, territory management skills, and attention to detail • Passion for the startup experience

Benefits

• Fully Remote - Work from anywhere in the US • Flexible Time Off & 13 company-wide holidays • Equity • Full healthcare coverage • 100% paid short-term & long-term disability insurance, plus life insurance • Stipend for remote work setup & DeskPass account • 401K • Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP) • Employee Resource Groups • Access to Well-Being Benefits including: One Medical, Gympass, & Headspace