Customer Support Agent, LATAM

August 27

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The World Poker Tour is now online: join one of the world's largest cash poker networks!

poker and online poker

51 - 200

Description

• Responding to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries. • Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency. • Providing expert Second Line Support for Asia Teams, addressing escalated issues and ensuring a seamless customer experience. • Contributing to translations as needed, ensuring clear and accurate communication for diverse audiences. • Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimizing the utilization of current tools for maximum efficiency.

Requirements

• Proven expertise in customer support within the gambling industry. • In-depth knowledge of Poker, coupled with a strong passion for the game. • Fluent in both Spanish and English, with the ability to communicate complex concepts clearly and effectively in both languages. • Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers. • Adept at multitasking and making sound, effective decisions in high-pressure environments.

Benefits

• Competitive Salary • Quarterly Performance Reviews: Regular check-ins leading to even more bonuses. • Uncapped Bonuses: For our top-performing champs, the sky's the limit. • Fully Remote Role: Work from where you thrive, with no fixed hours tying you down. • Conference & Event Attendance: Get front row seats to industry-leading events. • Company Meet-ups: Sometimes digital handshakes turn into real ones. • Tech Setup Budget: Kickstart your home office with the right gear on us. • Monthly L&D Hours: We invest in your growth and skills upgrade. • Empathetic Culture: We believe in doing the best work with care and understanding. • Full-Time Employment Everywhere: No matter where your home is on the map.