Insurance/Billing Collection Assistant III – Department of Medicine

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4 hours ago

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WashU IT

Education • Enterprise • SaaS

WashU IT is the information technology department of Washington University in St. Louis, providing essential IT services and support for the university's students, faculty, and staff. The department is integral to facilitating the university’s academic, research, and administrative functions, ensuring that technological resources and solutions are efficiently delivered and maintained across the university’s campuses. WashU IT also plays a crucial role in helping the university confront complex technological challenges and enhance its operational capabilities.

📋 Description

• Performs insurance follow-up billing and collection duties on various financial classifications • Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information • Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry • Makes collection calls to insurance companies and/or patients to ensure timely payment of claims • Contacts insurance companies regarding posting payments and collection agencies regarding payment reports • Supports customer service unit in answering billing and collection questions • Assists with training new staff • Consistently meets Quality Assurance (QA) and efficiency standards of working invoices each day • Interacts with management and staff members to discuss issues • May act as Team Lead • Performs other duties as assigned

🎯 Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience • 3 years of experience in billing or insurance • Skills: Claims Resolution, Collections Strategies, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, Health Insurance Portability & Accountability Act (HIPAA), ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Team Leadership, Telephone Communications

🏖️ Benefits

• Up to 22 days of vacation • 10 recognized holidays • Sick time • Competitive health insurance packages with priority appointments and lower copays/coinsurance • Free Metro transit U-Pass for eligible employees • Defined contribution (403(b)) Retirement Savings Plan starting at 7% • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians • 4 weeks of caregiver leave to bond with your new child • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years

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