Engineering Manager

9 hours ago

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Zendesk

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SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• Leading one or more engineering teams (and growing) • Implementing solutions for agent experience and support ticket UI. • Participating as an engineering leader in the larger Support Engineering organization. • Hiring, developing, and mentoring engineers within Zendesk Support. • Collaborating with Product Management on a shared vision and roadmap. • Influencing product vision based on familiarity with the agent workspace feature area. • Ensuring reliability and stability commitments for the services you own, deliver, and operate. • Participating in regular planning processes and providing updates to senior leadership. • In partnership with senior technical contributors, developing and delivering on the teams' technical roadmaps.

🎯 Requirements

• A minimum of 10 years in software development • Familiarity with frontend software development & SaaS product. • Working knowledge of frontend technologies such as JS/TS/React/Redux. • 2+ years running team(s) and operating as an Engineering manager. • Previous experience leading engineering teams with focus on operational excellence. • Sound understanding of web application development and agile development practices. • Strong communication and collaboration with the ability to work cross-functionally.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities