Support Consultant

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Resolve customer inquiries and issues promptly • Learn and master ShowingTime products and services • Apply a range of support tools to assist customers effectively • Follow standardized processes while adapting to individual needs • Document cases accurately and efficiently • Prioritize and complete pending cases • Meet performance and productivity metrics • Collaborate with internal and external support teams • Promote additional ShowingTime products and services to customers

🎯 Requirements

• Minimum of 1 year in customer service or a similar role • High School Diploma or Equivalent Education • Strong background in de-escalating calls • Ability to address and resolve blocking issues raised by customers • Strong multitasking and attention to detail • Ability to thrive in a fast-paced environment • Clear and articulate verbal and written communication • Basic digital literacy and technical troubleshooting • Fluent in English

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities