Search  3 jobs from 3 companies hiring remote it support technicians in albania.

IT Support

Talent is the currency of now. Cielo is the world’s leading Talent Acquisition Partner, helping companies across the globe stay ahead in the race for talent with fresh TA strategies & RPO solutions. Don’t just take it from us: clients and analysts regularly recognize us as a Leader on: HRO Today’s RPO Baker’s Dozen list, Everest Group’s RPO PEAK Matrix, NelsonHall’s NEAT vendor evaluation for RPO & Total Talent. We’re leading the market by delivering better talent experiences, for everyone.

Cielo Talent

• Primary service contact assisting customers to effectively utilize Elite software to meet their firm’s business objectives
• Provide technical consultative Application Support for at least one Core application module/area
• Non-call center environment
• Project-based
• Support EMEA business hours
• Pull service request tickets from phone queue and online customer portal
• Document challenge, expectations of resolution, steps to reproduce and necessary logs, attachments
• Record all information regarding the challenge in case management system
• Replicate customer challenges using remote access utilities and other resources
• Leverage internal knowledgebase resources, peer knowledge and documentation for known solutions
• Isolate causes and take restorative actions
• Provide timely and effective status updates
• Recommend complex business processes, procedures, and diverse information to resolve customer issues
• Maintain appropriate Dashboard management
• Provide high level of soft skills in communication
• Follow up to ensure issues are resolved to satisfaction
• Collaborate with team, department, and interdepartmental peers
• Participate in team and escalation meetings
• Acquire and maintain expertise of Elite's software product and application suites
• Develop and demonstrate SQL skills
• Acquire new skills in Cloud-based and hybrid environments
• Remain flexible to accommodate ever-changing landscape
• Complete Application boot camps and continuing education as necessary

Application Support Analyst - EMEA hours

Degreed is the lifelong learning and skill-building platform for one in three Fortune 50 companies. We bring together broad development options spanning self-directed learning to long-term deep skilling to required training so organizations can continuously meet strategic goals and evolve quickly as the business demands. With Degreed, your people are able to own their upward mobility through learning experiences personalized to their expertise and interests. To learn even more, head over to http://degreed.com

Degreed

• Provide technical support to Degreed clients via phone, email, and/or chat platforms
• Diagnose and resolve routine technical software issues
• Track and document technical issues and resolutions
• Support client inquiries and analyze their needs
• Stay current with product updates and best practices
• Assist in onboarding new team members
• Work rotating weekend shifts as needed

Technical Support Specialist (French Speaking) - EMEA Remote

The beginning of C.R.I., since 1961, was a resolute attempt to produce a few irrigation Equipments using the limited facility of an in-house foundry. Now, after five eventful decades, the Founder's dream has become a reality, a multi-winged organization that produces different varieties of pumps and motors that are engineered to perfection. What made the legendary growth possible is the flawlessly maintained value system of the company. The name C.R.I. itself encapsulates the company's ethos: "Commitment, Reliability, Innovation" C.R.I. has evolved itself as a key player in the world's pump industry with an unbeatable presence in fluid management systems. From Pumps, Valves, Pipes, IoT Drives & Controllers, Wires & Cables, to Solar Pumping Systems and Motors, we have meticulously carved every single product involved in fluid management and delivered to our millions of happy customers.With 9000+ products, we cater to the flow management needs across various industries like Solar, Waste Water, Building, Pharma, Oil & Gas, Chemical, Power, Machine Tool, Paper & Pulp, Mining, Process Industries, Agriculture, Residential, Community Water Supply, Food & Beverage applications.We have a strong foothold in 120+ countries and 15 wholly owned subsidiaries, all of which stand witness to our indomitable spirit to continue to be the leader in the fluid management systems.The Company always keeps pace with the changing scenario and seldom fails in coming up with outstanding solutions every time. The unerring teamwork, which goes into the manufacture of every product, has brought in impeccable recognition for the company as well as its products worldwide. 

CRI Group

• Helpdesk Service Operator to support CRI's activities for the EU Institutions
• Reporting to the Manager of the Helpdesk
• Fluency in German and English at a high level (C1-C2) is required
• Additional fluency in any of the following languages is required: Spanish, or Italian, or French
• Excellent communication skills with customers
• Thorough, dependable and well-organized
• A University degree in an area relevant to either Human Sciences, Policy Making, Communications, or Marketing

EURES HelpDesk Operator - 4233

Search  3 jobs from 3 companies hiring remote it support technicians in albania.. 