6 companies hiring remote Customer Success in Macedonia. Work from anywhere with these 7 job openings.

Customer Success & Support

Duolingo is the world’s most popular way to learn a language. Our mission is to develop the best education in the world and make it universally available.Founded in 2011 by Luis von Ahn and Severin Hacker, Duolingo is the most downloaded education app in the history of the App Store and in 2019 became the top-grossing education app worldwide. The app has been awarded Apple's iPhone App of the Year and Android's Best of the Best.Learning a new language used to be expensive; we believe it should be free. Over 1.2 billion people are learning a second language and most of them are learning English to improve their lives.Learning a new language is hard; we believe it can be fun. We use bite-sized lessons that feel like playing a game to keep our learners motivated. With over 500 million learners we have unprecedented data insights on how people learn. Our teams of language learning scientists, machine learning engineers, and AI experts use this data to constantly improve our effectiveness. We’re building a future in which the highest-quality education is accessible to all. Duolingo has raised US $138 million from investors including Union Square Ventures, Capital G (formerly Google Capital), NewView Capital, Kleiner Perkins Caufield & Byers, Drive Capital, Ashton Kutcher and Tim Ferriss.Duolingo has been named to: Forbes' "Next Billion Dollar Startups" (2019), CNBC's Disruptor 50 (2018, 2019), Fortune's "Change the World" list (2019), TIME Magazine's Genius Companies (2018), Fast Company's "Most Innovative Companies" (2017, 2018, 2020), Inc.'s "Best Places to Work" (2018), Entrepreneur's "Top Company Cultures" (2018).For New Grads and Interns: http://university.duolingo.com

Duolingo

• Delivering stellar service to Duolingo for Business customers• Managing CRM prospect pipeline• Assisting customers and prospects via email• Triage and escalating customer issues• Maintaining communication with clients• Preparing materials for client engagement• Adhering to key performance indicators

Customer Success and Sales Specialist (Business Development)

We are one of the market leaders in recruiting top-quality yet affordable remote staff for small businesses, startup companies, private investors, and self-employed professionals. Our remote professionals are college-educated, fluent in English, hard-working, flexible, and multi-skilled.

OutSta

• Provide support to a small- or medium-sized business by assisting clients with managing all their customer inquiries, feedback, questions, complaints, and support needs
• Respond to customer emails and messages
• Manage all inbound and outbound calls
• Oversee social media chats and direct messaging
• Manage client’s WhatsApp and Facebook support chats
• Manage client’s website and mobile app LiveChat
• Oversee customer order fulfillment and delivery
• Resolve customer problems and complaints
• Create and set up transactional customer emails
• Collect, log in, and disseminate customer feedback
• Set up email automation for standard interactions
• Help with general admin and office tasks

Spanish Speaking Customer Service Representative, ca. MXN 17,000/month

Care about your company’s productivity? You sound a lot like us, then. 
Problem is, creating a productive organization takes more than one set of eyes. That’s where we come in. Like your all-seeing sidekick, Insightful tracks employee activity, time and productivity to build a more efficient and focused workplace.

Insightful

• Lead and manage the customer success team with a revenue-focused approach
• Build and maintain strong relationships with key customers/decision makers, acting as a strategic advisor and advocate to help them achieve their business goals
• Define and execute a comprehensive customer success strategy that aligns with the organization's business goals and objectives
• Establish and monitor customer success metrics and KPIs to track performance and drive continuous improvement and evolution of the Customer Success team
• Develop a deep understanding of Insightful’s product, value and ICP to continuously provide feedback cross-functionally from the front lines of Customer Success to key stakeholders in the rest of the organization.
• Create strategies inline with Product, Sales and Marketing to drive expansion opportunities

Manager of Customer Success

The company has been operating in the online recruitment market since 2006. In its — years of existence, the company has gone from a startup founded by two students to a global employment platform.
Today, Jooble is among the TOP-10 websites in the world in terms of traffic in the Jobs And Employment segment, according to SimilarWeb.
Jooble is a remote-first company. We believe that talented people can create cool projects no matter where they are. Company’s headquarters are located in Kyiv. Careers at Jooble: https://hiring.jooble.org
Currently, there are 590 professionals in our team who communicate in 25 different languages.
Talent manager contact: talents@jooble.com

Jooble

• Long-term relationship development with clients 
• Assistance in client project development 
• Consultation on use of services 
• Generating client solutions and ideas for best results 
• Analyzing client needs 
• Proficient in communication and negotiation

Customer Success Manager (French and English speaking)

InvGate supports organizations in their IT and enterprise operations with modern and scalable service modern solutions.

InvGate

Is responsible for understanding our clients business processes, and mapping these processes to software. You will partner with customers to build and implement a strategy for success, from the implementation to ensuring in ongoing clients they are receiving the most possible ROI from our products and services. By discovering new business opportunities and regularly analyzing usage results to make recommendations, this person will be providing value to our customers every step of the way. We are looking for a person with technical knowledge, energy, empathy, client’s orientation, versatility and operational experience to execute our Customer Success plans. On the way, this position will work closely with the Product Manager and Sales Department.

Customer Success Representative

Born and raised in the digital era, iVisa.com aims to create innovative solutions for the travel-documentation industry and consequently, to make travelers journeys easier.For this reason, our company has developed a series of 100% online products that will allow travelers to get all the documentation needed for their journeys in a hassle-free way. From electronic visas, passing trough travel cards, invitation letters, and health declarations forms, to passport photos, iVisa.com has invested greatly in improving the experience of applying to these kinds of documents for an ever-growing number of countries around the world.

iVisa

• Lead the Customer Success Team for Guided Visas at iVisa.
• Build experience solutions for customers and provide leadership and feedback for agents.
• Make sure CSAT, Quality Score and answer times are optimal and improve customer experience.
• Analyze data to find opportunities for improvement and lead high-impact initiatives.

Customer Success Team Leader

• Review new customer orders in the system platform (Backend).
• Provide expert knowledge and review Visa applications to make sure we improve the approval chances of all our customers.
• Attend all meetings as scheduled.
• Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.

Reviewer (Customer Service)

6 companies hiring remote Customer Success in Macedonia. Work from anywhere with these 7 job openings.. Customer Success Manager (French and English speaking). Customer Success Representative. Customer Success Team Leader. Reviewer (Customer Service)

7 Remote Customer Success & Support Jobs in Macedonia

6 companies hiring remote Customer Success in Macedonia. Work from anywhere with these 7 job openings.

Customer Success and Sales Specialist (Business Development)

Duolingo

Spanish Speaking Customer Service Representative, ca. MXN 17,000/month

OutSta

Manager of Customer Success

Insightful

Customer Success Manager (French and English speaking)

Jooble

Customer Success Representative

InvGate

Customer Success Team Leader

iVisa

Reviewer (Customer Service)

iVisa