Search  8 jobs from 8 companies hiring remote junior it support technicians in the united states.

IT Support

Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation. Headquartered in US with deep imprints in LATAM, APAC, EUROPE/CIS & MIDDLE EAST & AFRICA.     Nityo is powered by 21,000+ employees across 40+ countries serving enterprises across industries like Banking, Insurance, Finance, FMCG, Hi-Tech start-ups, Government enterprises, Pharmaceuticals, Oil & Gas, Agriculture and more.Through Nityo's services division, we have empowered numerous brands in optimising cost through Managed Services as well as outsourcing model.Our spectrum of services are broad, deep and structured around Nityo’s unique “RIG” framework; Run, Innovate and Grow.Nityo's portfolio as well as partner companies offer a unique mix of solution's ranging from Digital Lending platforms, Anti-money laundering solutions, AI/ML Based Chat Bots, Secret Management Platform, Enterprise Content Management Solutions, Tech Skill Assessment platform, Location Intelligence Solution, Call Center Automation Platform, Performance Management Platform , Cloud Migration and more. Nityo is trusted by over 3000+ Enterprises across various industries including Standard Chartered Bank, DBS, Prudential, UOB, Singapore Airlines, Telekom Malaysia, BNY Mellon, Watson's, Honeywell, Lazada, Gojek, Sony, HP, Singapore Tourism Board,Lexis Nexis and Sinarmas.

Nityo Infotech

• IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely with the IT Support, Database and Application Development teams. You will be responsible for identifying bugs and opportunities for improvement in existing applications, and clearly communicating these to the appropriate Application Development team. • Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps) • Provide input to design requirements associated with client platform future roadmap • Provide user guidance for client designated mobile/web applications as requested • Troubleshoot and resolve mobile device issues or problems with device hardware and software to the client Apps. • Perform functional testing and documentation to support the readiness of new solutions • Provide basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware from multiple vendors such as Apple, Samsung, HTC, Motorola, etc. Mobile Device Software Operating Systems from multiple vendors such as iOS & Android • Manage trouble tickets using the client designated corporate ticketing system (ServiceNow) • Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems. • Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures. • Update & Create knowledge base and work instruction documentation • Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required.

IT Support Specialist

BHG is transforming the financial industry; leveraging the power of data, analytics, and cutting-edge technology to become not only the number one source for professional loans, but also the creator of the largest community bank loan and product network in the country.

Since 2001, BHG has originated more than $13 billion in loan solutions to top-quality borrowers, which community and midsize banks can access via a state-of-the-art loan delivery platform. Building on nearly two decades of innovation, BHG and its family of brands now offer a full suite of financial solutions that span business, consumer, and SBA 7(a) loans, credit cards, collection services, risk management services, and point-of-sale financing.

With record growth year after year, BHG continues to be recognized regionally and nationally: earning a spot on the Inc. 5000 for 16 years running, and receiving accolades from Great Place to Work® and Fortune magazine, among others. BHG is partially owned by Pinnacle Bank (PNFP) and has headquarters in Davie, FL, Syracuse, NY and Atlanta, GA.

BHG Financial

• Provide tier 1 support for internal customer requests or incidents
• Open, troubleshoot, and route tickets
• Ensure IT service level agreements are maintained
• Track and prioritize requests through JIRA
• Respond to system alerts and problems
• Identify, analyze, and resolve issues
• Complete assigned work in a timely and high-quality manner
• Report on progress during check-ins
• Adhere to established policies and procedures
• Develop and maintain knowledge base documentation
• Gain cross-functional skills and visibility in all areas of the business

Application Support Analyst Intern - Summer 2024

Strive Health is a built-for-purpose, value-based kidney care solution for innovative healthcare payors and providers. Through a unique combination of high-touch care teams, advanced technology, seamless integration with local providers, and next-generation dialysis services, Strive develops integrated kidney care systems that support the entire patient journey from chronic kidney disease (CKD) to end stage renal disease (ESRD). 

Strive partners with commercial and Medicare Advantage payors, Medicare, health systems, and physicians through flexible value-based payment arrangements, including assumption of total cost-of-care risk. Backed by New Enterprise Associates, Town Hall Ventures, Echo Health Ventures, and Ascension Ventures, Strive brings differentiated capital, technology, and expertise to transform kidney care for the better.

Strive Health

• Serve as initial point of contact for end-users seeking technical assistance via tickets, phone, or email.
• Respond to customer inquiries and technical issues within the defined SLA.
• Utilize Knowledge Base articles to resolve issues in real time.
• Get clarifying information for tickets that need to be escalated to more senior staff.
• Assist end users in setting up and configuring laptops, iPads, and phones.
• Identify Documentation that needs to be updated and make necessary recommendations to make Documentation clearer.
• Manage and prioritize support tickets to ensure timely resolution of customer issues.
• Continuously improve processes and procedures related to technical support.
• Assist in the inventory management of IT equipment.

Technician, IT Support

Livara Health (formerly SpineZone) is a holistic, value-based musculoskeletal care solution for innovative healthcare payors and providers. By combining high-touch, multidisciplinary care teams, advanced technology, and seamless integration with local providers, Livara has delivered exceptional patient outcomes for over 15 years. When compared to traditional conservative treatment options, Livara’s patients require fewer surgeries, injections, and opioids. Livara partners with fully insured commercial and Medicare Advantage payors and providers, including AIM, Elevance, Scripps, and Providence St. Joseph Health, through flexible value-based payment arrangements, including assuming total cost of MSK care. With a 94 patient net promoter score, Livara is transforming MSK care.

Livara

• Updating patients and staff on the status of their support issues
• Logging all support issues and updating tickets
• Customer service skills to interact professionally and positively with employees and coworkers
• Managing our applications, and fielding issues that patients and staff are having with access and use of the application
• Answering all patient and staff questions surrounding usage of our applications
• Other relevant customer support tasks as needed

Help Desk Technician

Founded in 2015, 4DS Corp. is a NY based multi-asset logistics and e-commerce organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, and more. 

4DS Corp

• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage

Technical Support Specialist

DataVisor is a leading AI-Powered fraud and risk management platform that enables organizations to respond to fast-evolving cyber attacks and mitigate risks as they happen in real time.  Our mission is to protect large consumer facing enterprises protect their business and their customers from digital threats and restore trust and safety online. DataVisor is venture-backed by New View Capital and Sequoia and is Series- C funded. It is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe. 

DataVisor

•Provide fast-paced product support to full portfolio of DataVisor clients via our support ticketing system
•Ability to triage support requests to in an effective manner to ensure request prioritization is maintained
•Help monitor and manage internal alerts and dashboards in relation to client health; including but not limited to QPS, latency, and data stream issues
•Work closely with engineering teams on any product bugs or system issues that require their support
•Give clear explanation both internally and externally when a support issue is reported, with clear context and reporting of steps already taken
•Work closely with product teams to understand our full suite of products and become an expert on their usability and application
•Ability to analyze and track recurring support issues and trends to provide feedback on product enhancements and training
•Understand our system architecture and technical integration with different clients and their use cases

Technical Support Specialist - US/Canada

Hinge Health is pioneering the world’s most patient-centered Digital Musculoskeletal (MSK) Clinic™. Four in five employers and 90% of health plans with a digital MSK solution have chosen Hinge Health. Hinge Health reduces MSK pain, opioid use, and surgeries by pairing advanced wearable sensors and computer vision technology with a comprehensive Clinical Care Team with doctors of physical therapy, physicians, board-certified health coaches, and more. Hinge Health’s Digital MSK Clinic is connected with 750,000+ in-person providers and enables real-time interventions for proven medical claims reduction. 

Available to millions of members, Hinge Health is the #1 Digital MSK Clinic with 750+ health plans and employers customers, including Boeing, Salesforce, and US Foods. Hinge Health has raised $826M to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more. We’re hiring! Join us at hingehealth.com/careers

Hinge Health

As a French speaking Associate Technical Support Rep, your focus will be to help new French & English speaking Program Members get started and current ones get quick, efficient support -- developing strong, positive relationships with Hinge Health. You must be an excellent communicator, hard-working, organized, possess a willingness to learn, and be comfortable handling multiple tasks such as Phone Calls & Emails simultaneously. A Member’s needs are constantly top-of-mind for you and remaining collaborative, agile and efficient in a fast paced start-up environment, are the keys to success and progression in this role.

Associate Technical Support Specialist, French Speaking

BlackCloak is the pioneer of Digital Executive Protection, providing online privacy protection, personal device security, home network security, and incident response to corporate leaders (C-Suite, Board, executives, etc.) in their personal lives; as well as to high-profile, high-net-worth and ultra-high-net-worth individuals and their families. Our award-winning SaaS-based Concierge Cybersecurity & Privacy Platform protects companies from cyberattacks originating in an executives' personal life from moving laterally into the organization(s) that they serve, while also protecting uniquely at-risk individuals and their families from targeted cyberattacks, financial fraud, identity theft, reputation damage, and other digital threats to personal privacy and security.

BLACKCLOAK

• BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. They defend their clients’ digital lives from hackers, privacy leaks, and identity theft.
• They are looking for a dynamic individual with IT help desk experience to join their Operations Team, which is an entry level role with the possibility of future job growth into cybersecurity or client success roles. The Technical Support Specialist will be an independent contributor and a critical part of the BlackCloak team that will provide objective analysis to identify and solve problems for their clients.
• This is an external, client-facing role that will be integral in responding to client inquiries. The right candidate is someone who thrives at connecting with clients on a daily basis to help answer technical questions. You will be responsible for communicating directly with clients, primarily through phone, video conferencing and email. You will work closely with our Client Success, Cybersecurity and Product teams to ensure a flawless experience with BlackCloak. The ideal candidate will have a strong background in technical support with a good working knowledge of all types of consumer technology products (macOS, iOS, Android, Windows).

Technical Support Specialist I

Search  8 jobs from 8 companies hiring remote junior it support technicians in the united states.. Help Desk Technician. Technical Support Specialist. Technical Support Specialist - US/Canada. Associate Technical Support Specialist, French Speaking. Technical Support Specialist I

Remote Junior IT Support Jobs in the United States

Search 8 jobs from 8 companies hiring remote junior it support technicians in the united states.