Client Success Manager

🕒 vor 2 Monaten

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Audiohook

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11 - 50 Mitarbeiter

📱 Medien

☁️ SaaS

🤝 B2B

Media • SaaS • B2B

Audiohook ist eine performance-orientierte Werbeplattform, die sich auf Audio- und Podcast-Werbung spezialisiert hat. Das Unternehmen bietet programmatischen Zugang zu Premium-Podcast-, Streaming- und Radio-Inventar mit präziser Zielgruppenansprache, verifizierten Hörvorgängen und geschlossener Attribution, sodass Werbetreibende für Ergebnisse zahlen können (CPA/ROAS). Audiohook legt großen Wert auf Markensicherheit, privatsichere Messungen, KI-gestützte Inhaltsanalyse und eine SaaS-Erfahrung mit Dashboard für Marketer, um Audiokampagnen zu planen, zu starten und zu messen.

Beschreibung

• Serve as primary client contact for active accounts once onboarding is complete. • Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps. • Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes. • Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy. • Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the Company). • Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy). • Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets. • Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings. • Act as liaison between clients and internal teams on priorities, timelines, and deliverables. • Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals. • Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence. • Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns. • Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership. • Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.

🎯 Anforderungen

• 3–6+ years in client success, account management, or performance marketing roles • Experience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred) • Proven track record of owning client relationships tied to revenue retention and growth • Experience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategy • Familiarity with pacing, forecasting, and budget management in a campaign environment • Strong ability to interpret performance data and turn it into actionable recommendations (creative, targeting, budget, KPIs) • Experience working with CRM systems (HubSpot, Salesforce, etc.) • Ad platforms or DSPs (programmatic experience is a big plus) • Reporting tools (Looker, Tableau, Excel/Sheets)

🏖️ Vorteile

• Fully remote work environment • Competitive salary and uncapped bonus potential • Health, dental, and vision benefits • Other fringe benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend • Flexible PTO and paid holidays • Opportunity to help shape financial operations at a rapidly scaling tech company