Business Administration Support – Ops

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eClerx

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 2000

🤝 B2B

💳 Fintech

☁️ SaaS

💰 €6.500.000 Post-IPO Equity im 2010-03

B2B • Fintech • SaaS

eClerx ist ein vertrauenswürdiger Innovationspartner, der Technologie-, Datenanalyse- und Prozessmanagement-Dienstleistungen für einige der weltweit führenden Marken anbietet. Ihre Fähigkeiten erstrecken sich über mehrere Branchen, darunter digitale Kundenoperationen und Finanzmärkte, wobei sie fortschrittliche Lösungen wie Robotic Process Automation (RPA) und generative KI nutzen. Als weltweit agierendes Unternehmen legt eClerx großen Wert darauf, durch anpassungsfähige Engagement-Modelle außergewöhnliche Ergebnisse zu liefern und dabei unterschiedlichen Geschäftsanforderungen in verschiedenen Branchen gerecht zu werden.

Beschreibung

• Answer enquiries and provide information to customers • Resolve customer complaints and issues • Process orders accurately • Document customer interactions in databases • Maintain inventory of office supplies • Generate reports as needed • Organize department meetings and activities • Provide administrative support for teams

🎯 Anforderungen

• Bachelor's Degree • Customer service experience • Proficiency in data entry • Ability to manage high volume of calls • Strong problem-solving skills • Effective communication abilities • Organizational skills • Ability to maintain confidentiality • Team player attitude • Familiarity with CRM applications

🏖️ Vorteile

• Customer Service Quality ● Answer enquiries when required by clarifying desired information; researching, locating, and providing information, completing transactions and forwarding requests. ● Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems. ● Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve enquiries. ● First point of customer contact for general enquiries via live and non-live contact. ● Use questioning and listening skills that support effective telephone communication. ● Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds and interruptions. ● Apply the elements of building positive rapport with different types of customers over the telephone. ● Apply the proper telephone etiquette to satisfy various customer situations and effectively use appropriate actions to control a telephone call. ● Manage high volume of telephone calls and provide response to all maintaining high quality of services and performance standards. ● Build and maintain business relationships with customers by providing prompt and accurate service so as to promote customer loyalty. ● Perform troubleshoot on all customer service issues and schedule all field service calls as required. ● Maintain and document into customer database and systems and CRM applications by entering information relating to all customer interactions. ● Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframes. • Business Administration Support ● Insert customer, employee and account into data systems by inputting text based and numerical information from source documents within required time limits. ● Compile and sort information according to priorities. ● Review data for deficiencies or errors, correct any incompatibilities if possible and check output. ● Apply system program techniques and procedures. ● Ensure employee data is accurate and maintained. ● Responsible for keeping inventory of internal and external office supplies and placing orders for replenishment is needed. ● Adhere to business workflow procedures. ● Maintains accurate goods receiving outcomes and aligns to business accounts protocols and procedures. ● Generate reports when required and validate input. ● Store completed work in designated locations. ● Keep information confidential. ● Establish priorities by maintaining understanding of what data impacts customers. ● Perform data gathering and research activities and provide reports or summaries of information collected. ● Verify data by reviewing, correcting, changing or deleting entered information. ● Update and maintain all related areas in systems software as required. ● Investigate discrepancies/queries as they arise and liaise with the relevant internal or external customers to obtain the relevant information to resolve the matter. ● Read and route incoming mail and process outgoing mail from a variety of channels. ● Coordinate and organize department activities and functions like meetings; schedule, obtain use of rooms, and set up the rooms and equipment to be used. ● Provide additional administrative support for the sales and operations team as requested by your line manager. ● Perform other departmental projects as needed. ● Assist in resolving any administrative problems. ● Provide on job coaching and support where required. ● Other duties as allocated by line manager. • Teamwork and Communication ● Communicate with your line manager every day to report on your target progress. ● Attend and participate in customer service, sales and operations meetings. ● Contribute towards a positive team environment within the business. ● Communicate effectively with the business staff on any customer related issues that require attention. ● Monitor market trends and competitor activity and relay this information efficiently into the business via the appropriate method. ● Business and Product Acumen ● Identify and evaluate new business opportunities through the identification and attraction of new customers to extend and develop the company’s profit base. ● Maintain and improve product knowledge, competitive products and general market information that could be of interest or value to customers. ● Monitor competitor and market activity, reporting significant developments to management and monitor market trends through personal contact with customers ● Ensure business negotiations are undertaken to protect the company's interests. • Administration and Compliance ● Complete accurate and comprehensive document processing. ● Report on a daily basis activity and results.