Senior Sales Engineer

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Glia

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2012

🤖 Künstliche Intelligenz

🏦 Bankwesen

☁️ SaaS

💰 €45.000.000 Series D - Glia im 2022-03

Artificial Intelligence • Banking • SaaS

Glia ist eine KI-gestützte Kundenserviceplattform und eine ChannelLess® Kontaktcenterlösung, die Banken, Kreditgenossenschaften und Finanzinstituten hilft, Sprach- und digitale Interaktionen zu automatisieren und zu personalisieren. Das Unternehmen bietet virtuelle Assistenten, Sprach-KI, Agenten-Co-Piloten, Manager-KI-Analysten, prädiktives Routing, kognitives Qualitätsmanagement und Analysen, um Selbstbedienung, Agentenproduktivität, Compliance und Wachstumsmetriken (Kredite, Einlagen, Kosteneinsparungen) zu steigern. Glia legt Wert auf Sicherheit, Integrationen und branchenspezifische Funktionen für Banken und Kreditgenossenschaften und bietet eine SaaS-Plattform, die veraltete CCaaS-Systeme ersetzt.

Beschreibung

• Lead and resolve complex technical challenges independently, leveraging managers and teams as strategic partners rather than primary support. • Serve as a subject matter expert in API data integrations and across the Glia product suite. • Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes. • Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies. • Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders at banks, credit unions, and financial services organizations. • Present complex information clearly and concisely during executive-level meetings, ensuring all communications are impactful and directly support business objectives. • Maintain a deep understanding of financial services and customer service industry trends, regularly contributing insights in meetings and strategic discussions. • Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives. • Mentor peers and contribute to the team's collective knowledge by effectively utilizing our entire library of stories and case studies across the Glia product set.

🎯 Anforderungen

• 5+ years of experience in a pre-sales engineering, solutions engineering, solutions architecture, or comparable customer-facing technical role. • Hands-on coding ability (not just "technical aptitude"). Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining decisions clearly. • Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging). • Track record of building real technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to prove out workflows and solutions in enterprise sales cycles. • Ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs (security, time-to-value, maintainability, UX). • Substantial customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be comfortable leading technical conversations with senior prospect stakeholders, including executive buyers. • Strong communication skills: asks great questions, can whiteboard/teach, and can present a clear point of view with executive presence. • Experience working in/around B2B SaaS products that support sales/service/customer experience workflows (understands customer service personas and care team operational realities).

🏖️ Vorteile

• Stock options and competitive salary • Professional development support (trainings, courses, conferences, books, etc.) • Access to all the latest tools and equipment you'll need • Sports compensation, reimbursement for therapy, counseling sessions • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :) • Diversity: 25 countries represented