Customer Success Manager

🕒 vor 3 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 €60.000 - €67.500 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Leap

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2016

☁️ SaaS

🤝 B2B

SaaS • B2B

Leap ist eine SaaS-CRM und eine In-Home-Verkaufsplattform, die speziell für Dachdecker, Renovierer und andere Bauunternehmer im Wohnbau entwickelt wurde. Sie optimiert Kostenschätzungen, Angebote, dynamische Verträge, Zahlungsabwicklung, Subunternehmer- und Kundenportale sowie Workflows im Außendienst. Zudem integriert sie sich nahtlos mit Partnern wie QuickBooks, GreenSky, EagleView und Angi. Leap richtet sich an B2B-Kunden (Dachdecker, Renovierer, Fenster- & Türbauer, HVAC, Klempner und Generalunternehmer), um ihnen zu helfen, mehr Aufträge zu gewinnen, zu verwalten und auszubauen.

Beschreibung

• Foster strong relationships with multiple POC’s within accounts. • Develop a deep understanding of customer’s needs through regular business reviews. • Ensure customer issues are acknowledged and addressed within one business day. • Conduct Annual Account Planning with all accounts to help manage expectations and track customer success metrics. • Maintain a solid understanding of our customer’s journey to spot and address areas of friction to maximize adoption and utilization. • Consistently meet revenue retention targets through churn mitigation, account planning, renewals, and account upsells where appropriate. • Set aggressive goals for annual revenue achievement per customer account. • Effectively and accurately manage personal pipeline to maximize all business opportunities. • Ability to speak to the value of our platform, key features, and use cases with customers. • Ability to demo features within the platform that meet customer needs and answer questions about benefits to them as a company. • Work with Customer Success, Product, and Marketing teams to ensure complete customer satisfaction with product.

🎯 Anforderungen

• 1-2+ years customer facing experience managing a book of business • Strong background in hitting revenue retention goals • B2B SaaS experience • Strong de-escalation and churn mitigation skills • Polished communication skills with the ability to clearly convey value - confident, articulate, and concise • Ability to use a consultative selling approach • Detail oriented, extremely organized, self-motivated, and driven • Strong emotional intelligence • Associate or Bachelor’s degree in a relevant field or equivalent work experience.

🏖️ Vorteile

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. • Invest in Your Future – 401(k) company match to help you build financial security. • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!