Manager, Customer Success – Scribe

🕒 vor 3 Monaten

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ModMed

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤝 B2B

☁️ SaaS

🤖 Künstliche Intelligenz

B2B • SaaS • Artificial Intelligence

ModMed ist ein Unternehmen für Gesundheitstechnologie, das spezialisierte elektronische Gesundheitsakten (EHR)-Software, Praxismanagement, Revenue Cycle Management, Analysen und Patientenkommunikations-Tools für medizinische Praxen bereitstellt. Ihre Plattform integriert KI-gesteuerte Funktionen – wie ModMed Scribe – für die klinische Dokumentation, Workflow-Automatisierung, Rechnungsunterstützung und Patientenbindung, um Fachärzten zu helfen, ihre Abläufe zu optimieren und die Effizienz zu steigern. ModMed konzentriert sich darauf, Spezialpraxen (Dermatologie, Augenheilkunde, Gastroenterologie, Orthopädie, Gynäkologie, etc. ) mit Onboarding, Support und Integrationen (FHIR API, Telemedizin, Zahlungsabwicklung) zu bedienen.

Beschreibung

• Design and execute strategies to optimize the customer success journey. • Drive outcomes aimed at reducing churn, increasing revenue, and optimizing customer experience. • Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures. • Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention. • Ensure that we are accurately forecasting at-risk customers. • Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency. • Work with Operational teams to plan, staff, and budget resources for our Customer Success team. • Inspire customer-centricity across Modernizing Medicine. • Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey. • Work with client teams to identify and mitigate risks and ensure 100% customer satisfaction.

🎯 Anforderungen

• Bachelor's Degree required. • 2-3 years of experience leading a Customer Success team at a SaaS company or equivalent combination of experience and education • Understanding of basic SaaS and value drivers in recurring revenue business models. • Create and enforce a culture of accountability to drive client outcomes within customer success. • Strong empathy for customers with the drive to impact revenue and growth. • Enthusiastic and creative leader with the ability to inspire and motivate others. • Modify and evolve onboarding and training programs to develop staff competencies. • Excellent communication skills both written and verbal, strong public speaking skills are a plus. • Working knowledge of Salesforce and/or Gainsight is a plus. • Motivated - we are a growing and ever-changing organization that is transforming how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.

🏖️ Vorteile

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters