Senior Sales Engineer

🕒 vor 18 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

💸 Vertriebsingenieur

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NICE

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1991

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

NICE ist ein führender Anbieter von KI-gestützten Automatisierungslösungen für den Kundenservice und verwandelt Contact Center in erstklassige Customer-Experience-Zentren. Die Plattform CXone Mpower bietet eine durchgängige Automatisierung von Service-Workflows und integriert menschliche und KI-Agenten, um effiziente und personalisierte Kundeninteraktionen zu ermöglichen. Das Portfolio von NICE umfasst AI for Customer Experience, digitale und Self-Service-Lösungen, Workforce Engagement und -Management sowie vollständige cloudbasierte Contact-Center-Plattformen. NICE gilt als führend in der Contact Center as a Service (CCaaS)-Branche und stellt Tools für höhere operative Effizienz, mehr Mitarbeiterengagement und gesteigerte Kundenzufriedenheit bereit.

Beschreibung

• Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio. • Tell compelling stories. Deliver customized, high-impact demos and presentations that paint a vision of exceptional customer experience. • Respond to RFIs and RFPs. Craft creative, differentiated responses that go beyond checkbox compliance. • Drive POVs. Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity. • Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms. • Upskill others. Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI

🎯 Anforderungen

• 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales • 7+ years of consulting or customer engagement experience • 5+ years of contact center experience, with deep familiarity of the CCaaS landscape • Proven track record delivering best-in-class solutions with strong work examples • Strong JavaScript programming and scripting skills • Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms • Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions • Experience with enterprise SaaS architecture, APIs, and integrations • Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools • Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions • Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes • Analytically minded with excellent problem-solving, presentation, and storytelling skills • Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them • Skilled at managing multiple priorities and deliverables across concurrent client engagements • Bachelor's degree in a related technology field; MBA preferred • Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms

🏖️ Vorteile

• Join an ever-growing, market disrupting, global company • Fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations