Director, Technical Services – Public Sector, Cortex & Cloud

🕒 vor 11 Tagen

🤠 Texas, Virginia – Remote

🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $230.000 - $268.250 / Jahr

⏰ Vollzeit

🔴 Experte

👔 Direktor

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Palo Alto Networks

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

🔒 Cybersecurity

🏢 Unternehmen

💰 €1.000.000 Seed Round - Morta Security im 2013-02

Cybersecurity • Enterprise

Palo Alto Networks ist ein globales Cybersicherheitsunternehmen, das KI-gesteuerte Plattformen, Produkte und Dienstleistungen anbietet, um Netzwerke, Cloud-Arbeitslasten, Endpunkte und Anwendungen zu schützen. Das Portfolio umfasst Next-Generation Firewalls, SASE- und Prisma-Cloud-Angebote (CNAPP), die Cortex Security Operations Suite (XDR, XSOAR, XSIAM) sowie Bedrohungsaufklärung und Incident-Response-Dienstleistungen von Unit 42. Palo Alto Networks unterstützt Unternehmen bei der Absicherung von KI-Einsätzen, der Automatisierung von SOC-Workflows und der Prävention, Erkennung und Reaktion auf hochentwickelte Bedrohungen in hybriden und Multi-Cloud-Umgebungen.

Beschreibung

• Lead Technical Services delivery across the US Public Sector, ensuring consistent, high-quality execution for both civilian and sensitive government engagements. • Align with Sales, Product, and Partner teams to drive customer outcomes and maintain a 100% client retention rate within the public sector portfolio. • Collaborate with Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations within Public Sector. • Serve as the authority for Technical Services in the Public Sector on governing delivery frameworks adopted across Professional Services and Customer Success. • Build, develop, and mentor a high-performing technical organization of 100+ FTEs and contractors. • Foster a culture grounded in accountability, continuous learning, and operational excellence. • Coach teams through complex customer situations, transitioning ad-hoc processes into standardized, data-driven delivery models. • Maintain strong utilization, backlog health, and delivery predictability across the Public Sector sub-theater. • Optimize resource mix to maximize agility and cost efficiency while meeting global margin targets. • Reduce Time to Value and Time to Deploy by architecting scalable delivery platforms for Health Checks and Value Realization Programs (VRPs). • Influence net-new revenue by leading technical pre-sales discussions and positioning solutions to meet specific mission objectives. • Advance automation and AI across services to improve scale and consistency for Cloud, SOAR, and SOC environments. • Standardize delivery practices through global accreditation and product badging models, ensuring consistent service quality across all theaters. • Direct the development of automated tools to modernize internal service capabilities and optimize global delivery.

🎯 Anforderungen

• 10+ years of leadership experience within Technical Services, Professional Services, or Customer Success organizations in high-growth SaaS, cloud, or cybersecurity environments • 5+ years leading large-scale technical organizations with both direct and matrixed reporting structures • Deep experience supporting cybersecurity programs across US Federal Government, DoD/DoW, Intel communities, State & Local Government, and Education customers • Proven track record serving as a senior technical advisor within complex cybersecurity or mission-critical operational environments • Experience working within military, government, or highly regulated environments is strongly preferred • Deep familiarity with Cloud, Endpoint, SOAR, SIEM, SOC, and enterprise cybersecurity operations; experience with industry-leading security platforms is required • Strong understanding of operational security requirements, enterprise governance frameworks, and large-scale architecture environments • Demonstrated ability to influence executive stakeholders across Product Management, Engineering, Sales, Customer Experience, and customer leadership organizations • Strong leadership presence with the ability to navigate ambiguity, operational complexity, and organizational change • Bachelor’s degree in Information Technology, Cybersecurity, Engineering, or a related field, or equivalent military experience • Industry-recognized certifications such as CISSP, CRISC, or equivalent credentials are preferred • Willingness to travel 20–30% domestically and occasionally internationally as needed.

🏖️ Vorteile

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Employee stock options • Professional development opportunities