Practice Director, Professional Services

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Ping Identity

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Unternehmen

💰 €35.000.000 Series F - Ping Identity im 2014-09

Cybersecurity • SaaS • Enterprise

Content Conspiracy ist eine kreative Copywriting- und Design-Agentur. Das Unternehmen ist auf ein breites Spektrum an Content- und Designleistungen spezialisiert, die Marken helfen, sich abzuheben und ihrer Stimme Gehör zu verschaffen. Das Angebot umfasst Copywriting und Redaktion für verschiedene Zwecke wie Geschäfts- und Jahresberichte, Markengeschichten (Brand Stories) und Webtexte sowie kreative Content- und Designleistungen wie Logo- und Corporate-Identity-Design, Infografiken und Webdesign. Content Conspiracy bietet außerdem Schulungs- und Learning-Design-Leistungen durch maßgeschneiderte Workshops und Trainings zur Business-Kommunikation. Das Unternehmen ist agil und remote aufgestellt und arbeitet von Bengaluru, Mumbai und Boston aus für eine Vielzahl von Kundinnen und Kunden weltweit.

Beschreibung

• Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy. • Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings. • Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals. • Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement. • Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners. • Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance. • Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics. • Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets. • Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk. • Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives). • Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals. • Drive a culture of collaboration, innovation, and customer obsession. • Champion the career development of team members through clear growth paths, coaching, and performance management.

🎯 Anforderungen

• 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery. • Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity. • Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models. • Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT. • Skilled in navigating complex client environments and executive-level stakeholder management. • Strong people leadership and organizational development skills. • Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred. • Ability to travel within the Americas up to 30%.

🏖️ Vorteile

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)