Customer Success Representative

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ProScore Technologies

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51 - 200 Mitarbeiter

📋 Compliance

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Compliance • Education • Construction

ProScore Technologies ist ein führender Anbieter von IRA Compliance Risk Management-Lösungen, die Organisationen dabei helfen, ihre Compliance-Frameworks und Risiken effizient zu verwalten. Durch seine innovative Plattform vereinfacht ProScore die komplexen Anforderungen des Inflation Reduction Act und stellt sicher, dass Unternehmen die lokalen, staatlichen und bundesweiten Vorschriften problemlos einhalten können. Das Unternehmen sponsert zudem national anerkannte Registered Apprenticeship Programme, die auf Baurollen ausgerichtet sind und Funktionen wie die Überprüfung des geltenden Lohns, umfassende Berichterstattung und Prüfungsfähigkeiten bieten, um die gesamte Konformität und Verantwortlichkeit der Belegschaft zu verbessern.

Beschreibung

• Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations. • Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients. • Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks. • Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points. • Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships. • Conduct virtual and in-person training sessions and system reviews for clients. • Collaborate closely with Product, Sales, and Support teams to meet client needs. • Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools. • Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement. • Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools. • Assist the VP of Customer Success in identifying and improving departmental efficiencies through better tools and processes. • Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues. • Prepare various reports, such as headcount or performance data, by pulling data from internal systems. • Assist with supplier enrollment in collaboration with the client's supply chain group and conduct new supplier orientations. • Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes. • Communicate regularly with project owners and ProScore Graduate Assistants (GAs) to ensure smooth operations.

🎯 Anforderungen

• Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills. • Self-Starter: Forward-thinking, proactive, and a problem solver. • Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions. • Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously. • Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred. • Bachelor’s Degree: Preferred, but not required. • Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues. • Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives. • Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus.

🏖️ Vorteile

• Innovative AI-Powered Environment • Career Growth • Impactful Work • Collaborative Culture