Customer Success Manager

🕒 vor 2 Monaten

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Lebenslauf hochladen

SHI International Corp.

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5001 - 10000 Mitarbeiter

🤝 B2B

🔧 Hardware

☁️ SaaS

B2B • Hardware • SaaS

Betrachten Sie SHI als Ihren persönlichen Technologie-Concièrge. Wir verbinden Ihr Team mit den IT-Lösungen und -Dienstleistungen, die Sie benötigen, um das Wachstum Ihrer Organisation und die Mitarbeitererfahrung zu unterstützen.

Beschreibung

• Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth • Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role • Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback • Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies • Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust • Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities • Provide support and direction to project teams to ensure successful delivery and synchronization of service projects • Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role • Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers • Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

🎯 Anforderungen

• Completed Bachelor’s Degree or relevant work experience required • Ability to travel to SHI, Partner, and Customer Events • 2-4 years of experience in a technical, business, or sales role • 2+ years of experience selling VMware products • The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently • Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting • In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of VMware technologies • Ability to articulate VMware's renewal program

🏖️ Vorteile

• Health, wellness, and financial benefits to offer peace of mind to you and your family • Continuous professional growth and leadership opportunities • World-class facilities and the technology you need to thrive – in our offices or yours