Client Success Manager – WordPress

Stelle nicht auf LinkedIn

🕒 vor 2 Monaten

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $65.000 - $85.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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Skyhook Interactive

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2008

🤝 B2B

🏢 Unternehmen

B2B • Enterprise

Skyhook Interactive ist eine Agentur für Webdesign und -entwicklung, die sich auf den Aufbau und die Verwaltung von leistungsstarken WordPress-Websites für Unternehmen spezialisiert hat. Seit 2008 bietet das Unternehmen umfassende Dienstleistungen, einschließlich individueller Entwicklung, Design, Beratung und Managed Hosting mit laufender Wartung und Leistungsoptimierung. Sie konzentrieren sich auf umsatzorientierte Webseiten für Unternehmen und Kunden mit mehreren Standorten, und liefern individuelle Codes, Templates und Unterstützung nach dem Start.

Beschreibung

• Deliver outstanding customer service experiences by managing and triaging client requests from start to finish • Performing simple WordPress maintenance tasks yourself (updates/changes, plugins, and basic hosting tasks) and coordinating with our development team for more complex tasks projects • Conducting discovery calls and meetings with clients to identify underlying needs and pain points, scoping opportunities as appropriate • Serving as primary liaison between clients and internal development team, translating technical concepts into client-friendly language and vice versa • Identifying opportunities for additional services that could help clients reach their goals • Building client trust through consistent, quality delivery • Act as Project Manager on larger/more complex engagements, coordinating logistics, managing timelines, containing scope, and ensuring successful delivery • Conducting assessments for PageSpeed, ADA Compliance, and Security improvements • Collaborating on account expansion opportunities and client retention strategies • Helping to improve account services team and company-wide processes

🎯 Anforderungen

• Solid WordPress experience managing WordPress sites in a professional capacity • Understanding of WordPress best practices for security, performance, maintenance, and content management • Basic HTML/CSS knowledge for simple modifications and troubleshooting • Understanding of web fundamentals including hosting, domains, SSL certificates, and basic security concepts • Ability to perform WordPress updates, plugin management, and basic maintenance tasks independently • Familiarity with common WordPress plugins, themes, and the broader WordPress ecosystem • Excellent communication skills - Both written and verbal, with ability to explain technical concepts clearly to clients and coordinate effectively with development team • Business acumen - A natural ability to identify client opportunities, pain points, and growth potential • Account management mindset - Always looking for ways to add value and strengthen client relationships • Client-focused mindset - understanding that excellent project management and execution drives client satisfaction • Project coordination abilities - comfortable managing multiple client requests and determining appropriate resource allocation • Proven track record in client services, customer success, or account management roles

🏖️ Vorteile

• Competitive salary of $65,000 - $85,000 • A share in the profits when the company does well • Employer-paid health, disability and life insurance plans, with access to vision and dental insurance as well • 401k/Retirement plan options with 4% company match • Generous Flex and PTO policies, including the week between Christmas and New Year's • Career mentoring & coaching from seasoned professionals • Top-of-the-line company-issued hardware • Team builders, funtivities, volunteer opportunities, and other community-building initiatives