Senior Account Manager

🕒 il y a 2 mois

🎸 Tennessee – Distant

🎸 Tennessee – Remote

💵 $125 000 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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360 Privacy

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2019

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

360 Privacy est une entreprise de protection numérique pour les dirigeants qui combine une plateforme SaaS et des services menés par des experts pour réduire la surface d'attaque des clients en supprimant les informations personnellement identifiables (PII), en surveillant en continu le web profond et sombre, et en répondant aux menaces ciblées. Sa suite de produits (360 Delete, 360 Monitor, 360 Defend) se concentre sur la suppression des PII des courtiers en données, la détection en temps réel des compromis, et la réponse aux incidents pour les dirigeants, les individus fortunés, et les organisations. L'entreprise met l'accent sur un service rapide de niveau concierge soutenu par des experts ayant une expérience en opérations spéciales, en renseignement, et en sécurité d'entreprise, et collabore avec des MSP, des MSSP et des revendeurs pour offrir ses solutions.

Description

• Own the Client Relationship Deeply Serve as the primary advisor for a portfolio of high-profile accounts; understand their threat landscape, business objectives, and risk tolerance. • Build trust at the executive level; you are expected to operate comfortably with C-suite stakeholders, legal teams, and security leaders. • Conduct quarterly business reviews that go beyond status updates: bring strategic insight, benchmarking, and forward-looking recommendations. • Drive Retention and Growth Own NRR and GRR targets for your portfolio; you understand the numbers, you own the outcomes. • Identify and close expansion opportunities by translating client pain points into tailored solutions across 360 Privacy's service lines. • Proactively surface risks before they become churn; build and execute mitigation plans without waiting to be asked. • Solve Problems with Authority Navigate complex, high-stakes client situations with composure; our clients face real threats and expect expert guidance under pressure. • Act as a resourceful problem-solver who draws on internal teams across Sales, Product, and Support to resolve issues decisively and quickly. • Lead client education and adoption; ensure clients are extracting full value from the platform and understand how to leverage our capabilities. • Contribute to the Team's Playbook Share field insights with internal teams to sharpen onboarding, training materials, and client-facing resources. • Contribute to the development of scalable account management practices as the team and client base grow.

🎯 Exigences

• 5+ years in enterprise or high-touch account management, with a demonstrable record of hitting and exceeding NRR and expansion targets. • Direct experience managing senior stakeholders you've successfully built relationships at the C-suite or equivalent level. • Strong consultative instincts: you diagnose problems, recommend solutions, and lead clients to better outcomes not just relay information. • Analytical rigor: you track health metrics, interpret signals, and make data-backed recommendations without being told to. • Exceptional written and verbal communication; you adjust your register for a board member, a head of security, or a legal counsel without breaking stride. • Comfortable operating without an established playbook: you’ve joined teams early and helped define how the work gets done. • Bias toward transparent, proactive communication. You flag risks early, own mistakes without deflection, and never bring a problem without a proposed path forward. • Strongly Preferred Background or deep familiarity in cybersecurity, executive protection, privacy, intelligence, or a related field you can hold a substantive conversation about the threat landscape, not just the product. • Experience working with UHNW individuals, elite athletes, or Fortune 500 executive teams.