Strategic Customer Success Partner Coach - France

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360Learning

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Education • Productivity • SaaS

360Learning est une entreprise qui propose une plateforme d’apprentissage en ligne conçue pour faciliter l’apprentissage collaboratif au sein des organisations. Sa plateforme a pour objectif de donner aux professionnels Formation & Développement (L&D) les moyens de piloter la culture et les initiatives d’apprentissage grâce à des outils sociaux et collaboratifs. 360Learning vise à améliorer l’engagement et la productivité des collaborateurs en favorisant une culture de l’apprentissage.

201 - 500 employés

Fondée en 2013

📚 Éducation

⚡ Productivité

☁️ SaaS

💰 €200 000 000 Private Equity Round en 2021-10

Description

• Own the most critical customers in France and support, mentor and guide the CSPs that manage them. • Guide the learning and development strategies of our customers through the 360Learning platform. • Develop a strong relationship with each client to ensure customer satisfaction, contract renewals, and reduced churn. • Be responsible for the development of every team member and achievement of renewal and expansion of clients for the largest accounts in the French market.

🎯 Exigences

• At least 10 years of extensive experience in Customer Success and 5 years in a Manager position • Ability to find the middle ground between the product, learning and development strategy and champion collaborative learning to drive the French strategic business forward • Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement) • Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders) • Data-driven decision making (analyzing churn, adoption, and success metrics) • Coaching and mentoring skills (developing junior/mid-level client success managers) • Performance management & career development planning • Fluent English (US/UK) / B2 level or equivalent (FR) • Successful experience as a CSP (having achieved objectives over the last 18 months) • Ability to conduct meetings with CEOs, Directors or COMEX members at a customer site • Experienced in managing complex customer situations • Ability to intervene in the pre-sales phase to promote and advise on the support required by the prospect • Ability to rely on the right people internally to move a project forward or manage a conflict • Excellent interpersonal skills • Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L

🏖️ Avantages

• Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. • Flexible hours, full remote work possible anywhere in France 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆