Technical Support Agent EMEA

il y a 3 jours

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360Learning

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Education • Productivity • SaaS

360Learning est une entreprise qui propose une plateforme d’apprentissage en ligne conçue pour faciliter l’apprentissage collaboratif au sein des organisations. Sa plateforme a pour objectif de donner aux professionnels Formation & Développement (L&D) les moyens de piloter la culture et les initiatives d’apprentissage grâce à des outils sociaux et collaboratifs. 360Learning vise à améliorer l’engagement et la productivité des collaborateurs en favorisant une culture de l’apprentissage.

201 - 500 employés

Fondée en 2013

📚 Éducation

⚡ Productivité

☁️ SaaS

💰 €200 000 000 Private Equity Round en 2021-10

Description

• Answer all queries from our French and English customers by email. • Work in full autonomy, judged on measurable results. • Use guidelines for style of writing, adding personal touch • Guarantee customer satisfaction and respect KPIs and SLAs. • Identify and document bugs and have them solved by the R&D team. • Contribute to the improvement of the support process. • Handle valuable customers as a dedicated agent.

🎯 Exigences

• 3+ years experience within tech support function role, preferably in B2B Saas environment or bachelor’s degree in Information Technology, Computer Science, or a related field. • You have a passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions with a client centricity mindset • You master an array of troubleshooting tools and concepts • You have problem solving skills and an investigator mindset • You are able to work under pressure and adapt to a fast-changing environment (multitasking, prioritization…) • You have basic knowledge of SQL for querying databases and resolving data-related issues. • Experience with ticketing systems (e.g Zendesk), monitoring service applications (e.g Datadog) and basic understanding of HTTP APIs • Fluent French & English (US/UK) • Ideally B2 level or equivalent in German • Enthusiasm for our working environment explained here: Convexity

🏖️ Avantages

• Work From Home stipend • RTT • lunch vouchers • medical insurance • gym subscription • 1 month parental leave for the second parent • Flexible hours • full remote work possible anywhere in France • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC