Client Success Manager

il y a 20 jours

🐎 Kentucky – Remote

Bien que cet emploi soit listé dans Kentucky, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

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3DR Labs

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Healthcare Insurance • Biotechnology • Artificial Intelligence

3DR Labs est le plus grand et le plus respecté laboratoire de post-traitement d'images médicales en 3D aux États-Unis, offrant un accès 24h/24 et 7j/7 à des logiciels 3D avancés et à des technologues en radiologie experts. L'entreprise est spécialisée dans le traitement d'images avancé pour le cœur, le système nerveux, le thorax, l'abdomen et le système musculo-squelettique. 3DR Labs utilise des produits de pointe intégrant l'intelligence artificielle afin d'améliorer les délais de traitement et l'efficacité, offrant une variété de services de post-traitement, y compris les scanners cardiaques (CT et IRM), l'imagerie neurologique et les études orthopédiques. Avec plus de 500 000 dossiers de patients traités annuellement pour plus de 900 clients à l'échelle nationale, 3DR Labs assure des services de visualisation de haute qualité, cohérents et rentables, renforçant les capacités des établissements médicaux à travers le pays.

51 - 200 employés

Fondée en 2005

⚕️ Assurance santé

🧬 Biotechnologie

🤖 Intelligence artificielle

Description

• Develop and nurture relationships with Strings clients to understand their business objectives and workflow challenges. • Serve as the primary contact for Strings clients, addressing inquiries, resolving issues, and ensuring overall satisfaction. • Facilitate onboarding for new Strings clients, ensuring a smooth transition and understanding of the product. • Collaborate with Technology, Sales, and Implementation teams to ensure successful deployment and adoption of Strings solutions. • Maintain deep knowledge of Strings automation, agentic AI, workflow monitoring, and auto-routing capabilities. • Educate clients on best practices for leveraging Strings technology to optimize IT and clinical workflows. • Present opportunities for clients to expand their use of Strings solutions as their needs evolve. • Monitor and analyze client usage and engagement with Strings products. • Identify upsell and cross-sell opportunities to expand the scope of Strings solutions and increase revenue. • Utilize retention strategies to ensure high client retention rates and proactively address any issues. • Act as a client advocate within the organization, conveying feedback and needs to relevant teams. • Work collaboratively with sales, marketing, product development, and technology teams to enhance the client experience. • Achieve adoption and engagement targets for Strings products within assigned regions. • Meet projected upselling and revenue targets for Strings clients. • Drive positive client engagement and satisfaction scores. • Track and analyze client performance metrics to identify trends and enhance satisfaction.

🎯 Exigences

• Bachelor's in healthcare technology, technology, AI, or a related field or equivalent combination of education and relevant experience. • Knowledge of healthcare IT, workflow automation, medical terminology, and healthcare standards including DICOM, HL7, and FHIR. • 2+ years of experience in client success, account management, or similar role, preferably in healthcare technology. • Proven ability to upsell and produce revenue growth with existing accounts. • Strong communication and interpersonal skills. • Excellent problem-solving and negotiation abilities. • Familiarity with CRM software and client success tools. • Ability to work collaboratively with cross-functional teams. • Results-driven with a focus on meeting and exceeding client expectations. • Experience with Excel, Salesforce, or similar tools preferred. • Ability to travel up to 20% of the time.

🏖️ Avantages

• Health insurance • Professional development opportunities