AI Workflow and Systems Design Lead

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🏈 Alabama, Arizona, +40 états de plus – Distant

infoinfo

💵 $144 450 - $192 550 / an

⏰ Temps Plein

🟠 Senior

🎨 Designer Produit (UI/UX)

🗣️🇺🇸🇬🇧 Anglais requis

D'où vient cette offre

Publiée sur la page carrières de AAA, pas via un site d'emploi

Repérée par Remote Rocketship il y a 1 mois

Toujours ouverte sur le site de AAA. Vérifiée il y a 6 heures.

Logo of AAA

AAA

5001 - 10000 employés

Fondée en 1902

🚘 Automobile

🛡️ Assurance

📦 Logistique

Automotive • Insurance • Logistics

AAA est une fédération de clubs automobiles affiliés, offrant divers services et produits liés au voyage principalement à ses membres. Elle fournit une assistance routière d'urgence, des outils de planification de voyage et des réductions pour les membres tant au niveau national qu'international. Chaque club opère indépendamment dans sa propre région géographique, servant ses membres locaux tout en respectant les normes générales de l'AAA. AAA vend également des produits de voyage tels que des cartes et des guides, offrant des ressources pour faciliter les voyages internationaux. L'organisation facilite un réseau où les avantages de l'adhésion, tels que les réductions mondiales et les services d'urgence, sont étendus aux membres internationaux voyageant aux États-Unis et vice versa.

Description

• Partner with business leaders and multifunctional teams to understand strategic goals, pain points, customer or employee needs, and workflow reinvention opportunities • Lead current-state assessments and future-state design for sophisticated workflows spanning teams, applications, channels, data sources, decisions, and controls • Design end-to-end systems of work connecting experiences with people, processes, technology, data, decisions, controls, AI agents, and support capabilities • Facilitate workshops and working sessions to move teams from ambiguity to aligned future-state decisions • Translate sophisticated workflows into visual, implementation-ready design artifacts • Identify opportunities for AI automation, augmentation, recommendations, decision support, orchestration, or autonomous action • Define the division of work among employees, customers, partners, AI agents, automation, and traditional systems • Design human-in-the-loop approaches, intervention triggers, confidence thresholds, approval paths, exception handling, overrides, feedback loops, and explainability requirements • Surface cross-system requirements, dependencies, ownership questions, risks, and unresolved decisions • Work with business divisions, BRMs, Architecture, Data, Engineering, and Governance teams during discovery and design • Support implementation teams and participate in design-assurance checkpoints • Identify reusable enterprise patterns, components, services, agent skills, and capabilities • Contribute reusable methods, requirements, lessons, templates, and case studies to the enterprise asset ecosystem • Act as a trusted design and transformation partner to business leaders • Help develop CSAA's Enterprise Systems Design methods, standards, templates, and quality bar • Define success measures, establish baselines, gather lessons, and communicate impact through case studies and executive storytelling • Shape company culture through employee resource groups, mentoring, volunteering, and cross-functional projects • Travel as needed for role-related meetings

🎯 Exigences

• Bachelor's degree or equivalent practical experience • 10+ years of experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management • Deep expertise in systems thinking, service design, and workflow design • Experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms • Ability to move between front-stage and backstage systems • Ability to create and communicate systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs • Strong AI fluency, including generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns • Understanding of human-AI interaction and human-in-the-loop design • Ability to decompose workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions • Strong business insight and ability to connect design decisions to measurable business value • Experience facilitating senior-level and multi-functional workshops • Strong visual communication and storytelling skills • Comfort with ambiguity and initiatives where no single function leads the entire outcome • Ability to influence without formal authority • Ability to work independently on high-profile engagements while collaborating within a small, senior team • Must have authorization to work indefinitely in the United States • Must not require immigration support or visa sponsorship now or in the future • Travel as needed for divisional, team, and other in-person meetings

🏖️ Avantages

• Annual bonus eligibility for most roles • 401(k) with a company match • Career growth and development support from leaders and mentors • Remote-first Flexible Workplace • Flexibility to work from various locations including CSAA offices • Inclusive and welcoming workplace • Reasonable accommodations for qualified applicants and employees with disabilities or other limitations • Company-wide annual discretionary bonus through the Annual Incentive Plan (AIP), up to 12% of eligible pay

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Développé par Lior Neu-ner. J'aimerais beaucoup recevoir vos retours — contactez-moi en DM ou par e-mail support@remoterocketship.com
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