Senior Consultant, Operations Process Innovation

🕒 il y a 29 jours

🚗 Michigan – Distant

🚗 Michigan – Remote

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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AAA Life Insurance Company

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1969

⚕️ Assurance santé

💸 Finance

🛡️ Assurance

Healthcare Insurance • Finance • Insurance

AAA Life Insurance Company est un fournisseur de divers produits d'assurance vie, y compris l'assurance-vie temporaire, l'assurance-vie entière, l'assurance-vie universelle et l'assurance accident. Ils proposent également des rentes et une gamme de ressources pour aider les clients à comprendre leurs besoins en assurance. Avec un accent sur le soutien client et l'éducation, AAA Life Insurance Company vise à simplifier le processus d'obtention d'une assurance vie et à offrir des solutions sur mesure pour protéger l'avenir financier des individus et de leurs familles.

Description

• Lead the identification, redesign, and implementation of end-to-end business processes to enable automation and AI at scale • Partner with business leaders to uncover inefficiencies, challenge legacy workflows, and define future-state operating models • Translate business problems into automation and AI-enabled solutions, working closely with architects and developers to deliver outcomes • Drive the full lifecycle of initiatives—from problem identification and solution design through implementation, adoption, and measurable impact • Ensure solutions are scalable, sustainable, and aligned with enterprise architecture and long-term strategy • Act as the bridge between business and technology, ensuring solutions are both technically feasible and operationally effective • Influence stakeholders across all levels without direct authority, building alignment and momentum for change • Establish and track success metrics, including time to serve members, quality improvements, and overall experience enhancements • Identify opportunities to expand automation and AI capabilities across functions, helping scale impact across the organization • Continuously evaluate emerging tools and technologies to enhance automation and AI capabilities

🎯 Exigences

• Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a related field • 4–7+ years of experience in process improvement, operations, automation, or consulting • Proven track record of driving measurable productivity improvements through process redesign, automation, or technology enablement • Strong understanding of automation capabilities, including RPA tools (UiPath or similar) and exposure to AI-driven solutions • Experience leading complex, cross-functional initiatives from ideation through implementation and adoption • Demonstrated ability to independently solve complex problems and drive outcomes in ambiguous environments • Experience working with data (Excel, SQL, or similar tools) to analyze performance and inform decision-making • Strong understanding of change management principles and experience driving adoption across business teams

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage starting from your first day • Employer 401k match and employer contribution to a pension plan • Generous PTO and paid parental leave to support your family needs • Various associate resource groups and community involvement initiatives