Engineer II, Service Now

🕒 il y a 7 jours

🏛️ District of Columbia, Washington – Distant

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $128 700 - $143 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👷🏻‍♀️ Ingénieur

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AARP

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1958

🤝 À but non lucratif

🏥 Santé

👥 B2C

💰 Grant en 2019-08

Non-profit • Healthcare • B2C

AARP est une organisation à but non lucratif et non partisane qui permet aux personnes âgées de 50 ans et plus de choisir comment elles vivent en vieillissant. Elle offre des avantages aux membres et des réductions (AARP Rewards, AARP Smart Picks), des ressources pour les consommateurs et du contenu éducatif sur la santé, l'argent, le travail, l'aide aux aidants, les voyages et plus encore, ainsi que des outils et des cours (Ask AARP, AARP Skills Builder, webinaires). AARP milite sur des questions politiques telles que la sécurité sociale et Medicare, mène des recherches et des programmes communautaires (AARP Foundation, AARP Near You), et propose des services incluant un soutien à la prévention de la fraude (Fraud Watch Network Helpline) et des événements et une assistance localisés.

Description

• Establishes a technical roadmap for the platform and/or capability strategy and lifecycle that considers value-based outcomes, costs to maintain, supportability, and performance • Ensures sound integration, data, security, and business architecture design throughout all stages within the platform and/or capability lifecycle • Provides rapid delivery and development of technical solutions that align with business and/or platform desired outcomes • Troubleshoots and resolves technical issues related to platform or capability systems, solutions, and services • Innovates and drives continuous improvements of implementation methodology and technical service offerings based on customer/employee experiences or other enterprise objectives/outcomes • Participates in a Community of Interest for engineers across all capability and platform teams to share information and strengthen understanding of business needs and technology-based business solutions • Develops and maintains deep technical knowledge and expertise related to domain area systems, solutions, services, and applications

🎯 Exigences

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field (or equivalent experience) • 10+ years of hands-on ServiceNow platform experience • Proven expertise in IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) • Strong experience in designing, configuring, and supporting ServiceNow applications, workflows, business rules, catalog items, Flow Designer automations, and platform integrations • Advanced knowledge of JavaScript, Glide API, ServiceNow scripting, Integration Hub, MID Server, and REST/SOAP integrations • Experience implementing and maintaining CMDB governance, data quality standards, discovery patterns, service mapping, and asset lifecycle management processes • Demonstrated ability to integrate ServiceNow with enterprise technologies such as SCCM, Intune, cloud platforms, monitoring tools, identity management solutions, and third-party asset repositories • Strong analytical, troubleshooting, and problem-solving skills with experience providing Level 2/Level 3 platform support, root-cause analysis, and performance optimization • Experience working in Agile environments, collaborating with cross-functional stakeholders, translating business requirements into technical solutions, and delivering high-quality outcomes aligned with platform roadmaps and business objectives

🏖️ Avantages

• 401(k) • 100% company-funded pension plan • Health, dental, and vision plans • Life insurance • Paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave • Performance-based and peer-based recognition • Tuition reimbursement